RQ1795071 – Quality Assurance Improvement Officer

Carrington Blake Recruitment; Walsall; On-site; GBP 46,000 - 60,000; Full time

Job summary

Carrington Blake Recruitment is seeking a Quality Assurance & Improvement Officer to oversee and enhance the quality of care in Walsall's residential and domiciliary settings. You will conduct audits, develop action plans, and work with providers, commissioners and regulators to ensure standards are met.

The role involves visiting care homes across Walsall, producing reports, monitoring improvements, and ensuring safeguarding and compliance.

Qualifications

• Experience in health, adult social care commissioning or a similar relevant environment.
• Practical experience of quality assurance, auditing, inspections or contract monitoring.
• Good understanding of care quality standards, safeguarding and service compliance.
• Ability to identify areas for improvement and develop or monitor action plans.
• Strong analytical, organisational and problem-solving skills.
• Excellent written and verbal communication skills, including report writing.
• Ability to travel across Walsall and visit care providers regularly.

Responsibilities

• Visit care homes, nursing homes and other providers to assess service quality.
• Conduct quality audits, inspections and contract monitoring activities.
• Review care practices, records, procedures and compliance with standards.
• Identify areas of concern and recommend improvements.
• Develop and monitor action plans with providers to address quality issues.
• Prepare reports and update quality monitoring information.

Skills

Analytical skills

Communication

Problem-solving

Organisational skills

Travel ability

Education

Project management qualification

CIPS Level 4 qualification

Job description

Work Pattern:37 hours per week,

PAYE Pay Rate:£286.98 per day

Main Purpose of the Role

The Quality Assurance & Improvement Officer is responsible for monitoring and improving the quality of care provided by residential care homes, nursing homes, home care services and supported living providers across Walsall.

The role involves carrying out quality checks and audits, identifying areas for improvement, and working closely with care providers to develop and implement action plans. The aim is to ensure providers deliver safe, effective, high-quality care and meet required standards and regulations.

Typical Day Overview

• Visiting care homes, nursing homes and other care providers across Walsall to assess service quality.
• Carrying out quality audits, inspections and contract monitoring activities.
• Reviewing care practices, records, procedures and compliance with relevant standards.
• Identifying areas of concern and recommending improvements.
• Developing and monitoring action plans with providers to address quality issues.
• Supporting providers to improve their services and meet required standards.
• Working with commissioners, care professionals and external organisations, including the Care Quality Commission (CQC).
• Preparing reports, maintaining records and updating quality monitoring information.
• Following up on previous audits to check that improvements have been implemented.

Key Skills and Responsibilities

• Quality Assurance: Conduct audits, quality checks and monitoring visits across care services.
• Care Quality Knowledge: Understand what good-quality care looks like within residential, nursing, home care and supported living settings.
• Auditing and Compliance: Identify risks, poor practice and areas where providers are not meeting required standards.
• Improvement Planning: Develop clear action plans and work with providers to achieve improvements within agreed timescales.
• Provider Support: Advise and support care providers to improve service delivery and maintain compliance.
• Monitoring and Reporting: Produce accurate reports, record findings and track progress against improvement plans.
• Stakeholder Management: Build effective relationships with providers, commissioning teams and relevant regulatory bodies.
• Problem-Solving: Assess complex issues, use initiative and recommend appropriate solutions.
• Safeguarding and Risk Management: Identify concerns and ensure appropriate action is taken to protect service users.
• Contract Monitoring: Monitor provider performance and compliance with contractual requirements.

Essential Requirements and Qualifications

• Experience in health, adult social care, children's social care commissioning or a similar relevant environment.
• Practical experience of quality assurance, auditing, inspections or contract monitoring.
• Good understanding of care quality standards, safeguarding and service compliance.
• Ability to identify areas for improvement and develop or monitor action plans.
• Strong analytical, organisational and problem-solving skills.
• Excellent written and verbal communication skills, including report writing.
• Ability to work independently and manage competing priorities.
• Ability to travel across Walsall and visit care providers regularly.

• Commitment to confidentiality, data protection, equality and diversity.

Qualification requirement: A project management qualification, CIPS Level 4 qualification, or substantial experience in contract monitoring or contract management is specified in the job description.

A DBS check is required.