Quality Improvement Officer

Tranquille Care Ltd; Woolwich; On-site; GBP 32,000 - 52,000; Full time

Job summary

Tranquille Care Ltd is recruiting a Quality Improvement Officer to strengthen data quality, management reporting and financial administration within the Quality Improvement Service. You will collaborate with frontline practitioners, managers and partner organisations to analyse complex information, maintain records and produce reports that support decision-making and service improvement.

The role focuses on data integrity, safeguarding governance and responsive business support to ensure quality

Qualifications

• Experience collecting, validating and analysing data for performance reporting.
• Ability to develop and interpret complex management information.
• Strong attention to detail and accuracy in confidential records.
• Experience maintaining information-management systems and records.

Responsibilities

• Data quality and assurance: collect, validate and interpret service data within timescales.
• Performance reporting and analysis: produce MI and dashboards for monitoring.
• Quality improvement: support audits and follow-up actions to improve systems.
• Information management: maintain service-user records and archiving processes.
• Financial administration: process payments, monitor invoices and budgets.
• Purchase orders and payments: create PO against records and expenditures.
• Financial reporting: prepare and present financial findings to management.
• Service-user financial support: assist with bank accounts and payments.
• Administrative support: handle correspondence and signposting enquiries.
• Meetings and coordination: organise meetings, diaries and minutes.
• Governance and information sharing: support statutory reporting and data sharing, ensure compliance.
• Information governance: protect confidential data and adhere to data protection rules.
• Subject access requests: support information requests following procedures.
• Team collaboration: work across teams to complete tasks and share updates.
• Continuous improvement: help develop efficient business support arrangements.

Skills

Data analysis

Data quality assurance

Reporting

Attention to detail

Stakeholder engagement

Tools

Databases

MS Excel

Reporting tools

Job description

Are you a detail-oriented professional with strong analytical skills and a passion for improving the quality of public services? This is an opportunity to make a meaningful contribution to children's safeguarding and social care by helping ensure that information is accurate, performance is effectively monitored and services have the insight they need to improve outcomes for children and families.

As a Quality Improvement Officer ,you will play a central role in data quality, management reporting, financial administration and quality assurance within the Quality Improvement Service. Working closely with frontline practitioners, managers and partner organisations, you will collect and analyse complex information, identify discrepancies, maintain reliable records and produce reports that support informed decision-making and continuous improvement.

This Quality Improvement Officer role is ideal for someone who combines excellent organisational skills with confidence in handling data, financial information and sensitive records. Your work will help strengthen accountability, support statutory reporting and ensure that business support processes contribute to the effective delivery of children's social care services.

Responsibilities of the Quality Improvement Officer

• Data quality and assurance: Lead on collecting, collating, scrutinising, interpreting and validating service data, ensuring records are accurate, complete, up to date and maintained within agreed timescales.
• Performance reporting and analysis: Prepare detailed and complex statistical reports, management information and performance dashboards or summaries to support service monitoring, identify trends and inform improvement activity.
• Quality improvement: Undertake case audits and quality assurance activities, investigate data discrepancies, coordinate follow-up actions and help develop more efficient systems and processes.
• Information management: Input, update and interrogate service-user information, maintaining effective arrangements for case-file storage, retrieval, transfer, archiving and record management.
• Financial administration: Manage day-to-day financial processes, including accurate calculations of payments and allowances, invoice monitoring, cash transactions and expenditure relating to delegated budgets and staffing.
• Purchase orders and payments: Create and process purchase orders accurately against children's records for placements, petty cash, agency services and other relevant expenditure.
• Financial reporting: Run financial reports, present findings to management and investigate or rectify discrepancies to support accurate financial monitoring and accountability.
• Service-user financial support: Assist with arrangements such as setting up bank accounts for service users and processing relevant payments in accordance with established procedures.
• Administrative support: Provide responsive business support to frontline staff, manage incoming correspondence and enquiries, and act as an initial point of contact, responding sensitively and signposting enquiries appropriately.
• Meetings and coordination: Arrange meetings, manage diaries, issue invitations, prepare and circulate documentation, and produce accurate minutes to support effective communication and follow-up.
• Statutory reporting and information sharing: Work with internal teams and external agencies to support accurate data collection, statutory reporting and appropriate information exchange.
• Information governance: Handle confidential and sensitive information in accordance with applicable data protection legislation, information security requirements and organisational procedures.
• Subject access requests: Provide administrative and information-management support for subject access requests, ensuring relevant information is handled through the appropriate processes.
• Team collaboration: Contribute to team meetings, share statistical updates on caseloads and reviews, identify inconsistencies and support colleagues and managers in completing essential tasks.
• Continuous improvement: Help develop effective business support arrangements that improve efficiency, maintain professional standards and contribute to better service delivery.

Skills and Background of the Quality Improvement Officer

Data analysis and quality assurance experience of the Quality Improvement Officer

• Experience of collecting, validating, analysing and reporting data, ideally within a public-sector, social care or similarly regulated environment.
• Ability to produce accurate and detailed reports and interpret complex information for managers and other stakeholders.
• Strong attention to detail, with the confidence to identify discrepancies, investigate issues and ensure appropriate corrective action.
• Experience of maintaining databases, records or information-management systems and working to defined deadlines.

Financial and administrative skills experience of the Quality Improvement Officer

• Experience of financial administration, including processing payments, monitoring invoices, maintaining financial records and undertaking calculations accurately.
• Ability to work with purchase orders, expenditure information, budgets and financial reporting processes.
• Strong administrative and organisational skills, including diary management, meeting coordination, document preparation and minute-taking.
• Ability to prioritise competing demands while maintaining accuracy and a responsive service.

Communication and stakeholder engagement experience of the Quality Improvement Officer

• Clear written and verbal communication skills, with the ability to present findings and explain information to colleagues and managers.
• Confidence in dealing sensitively with enquiries involving children's social care, families, practitioners and external agencies.
• A collaborative approach to working with colleagues across different teams and organisations.
• Professional judgement when handling confidential, sensitive or potentially complex information.

Governance and professional standards experience of the Quality Improvement Officer

• Understanding of confidentiality, data protection, information security and appropriate information-sharing practices.
• Awareness of the importance of accurate records, statutory reporting, case auditing and quality assurance in children's social care.
• Willingness to keep up to date with relevant legislation, regulations, guidance, policies and procedures.
• A commitment to accountability, accuracy, continuous improvement and supporting effective public services.

Desirable experience of the Quality Improvement Officer

• Previous experience in children's social care, safeguarding, local government or another public-service environment.
• Familiarity with social care case-management systems, performance databases or financial administration systems.
• Experience supporting case audits, quality assurance reviews, statutory returns or management performance reporting.
• Knowledge of processes involving placements, agency invoices, allowances or payments relating to children and families.

Why Consider This Opportunity?

As a Quality Improvement Officer, you will contribute to the systems and information that help managers understand performance, maintain accountability and improve service quality. You will work across data analysis, financial administration, quality assurance and operational support, giving you the opportunity to develop a broad range of skills while contributing to services that support children and families.

If you are organised, analytical and committed to accuracy, confidentiality and continuous improvement, this Quality Improvement Officer role offers an opportunity to make a valuable contribution to the effectiveness of children's safeguarding and social care services.

By submitting your details to Tranquille Care LTD, you consent to Tranquille Care LTD reviewing and processing your details for the purpose of recruitment related activities. You also consent to sharing the same information expressly for this purpose. Additionally, you authoriseTranquille Care LTD to consider you for opportunities beyond the scope of the advertised position.