Rough Sleepers Recovery Worker

Change Grow Live; London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Change Grow Live is seeking a Homeless Recovery Coordinator in Tower Hamlets to support individuals with substance misuse and homelessness. The role involves establishing effective referral pathways, building partnerships, and ensuring culturally appropriate support for diverse communities. Join a compassionate team dedicated to making a difference.

Benefits

25 days annual leave plus bank holidays

Wellness hour each week

Employee Assistance Programme

Contributory pension scheme

Discounts for shopping and holidays

Extensive training and career development

Qualifications

• Experience engaging individuals with complex needs.
• Knowledge of homelessness, mental health, or substance misuse.
• Commitment to person-centred, trauma-informed support.

Responsibilities

• Establish referral pathways for homeless individuals.
• Build relationships with local authorities and health providers.
• Coordinate care transitions for individuals moving out of area.

Skills

Empathy

Collaboration

Cultural Awareness

Job description

Overview

Believe in People?

The best people have one thing in common.

They care.

At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.

Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest.

Due to our continued commitment in supporting people suffering with substance misuse problems, Change Grow Live are looking for a Homeless Recovery Coordinator to join our multidisciplinary team in Tower Hamlets RESET Treatment Service. The team supports service users with drug issues from point of entry into the service and through their treatment/recovery journey.

Our ideal candidate will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.

Full Time Hours: 37.5 per week

Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time hours)

Allowance: £4,133.14 Inner London Weighting (pro rata)

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

Change Grow Live services and staff will provide wraparound support to rough sleepers and will work directly with emergency accommodation to support the staff with this group of people. We are looking for enthusiastic individuals and friendly faces to help support people in leading healthier lives.

About the Role:

1. Establish clear and effective referral pathways for people experiencing homelessness, ensuring they can access the right health and care services.
2. Build strong working relationships with local authorities, health and social care providers, and homelessness services to improve collaboration and outcomes.
3. Attend relevant multi-disciplinary meetings to support links to primary care, mental health services, peer networks, community resources, and mutual aid groups.
4. Liaise with all services involved in an individual's care to ensure smooth and secure transfers of support.
5. Coordinate the transfer of individuals who are accommodated out of area, including referrals to new drug and alcohol services, liaison with pharmacies, and arranging bridging prescriptions where needed.
6. Strengthen partnership working with housing services, voluntary organisations, and other agencies supporting rough sleepers.
7. Ensure culturally appropriate support is available, particularly for hard-to-reach groups such as Eastern European and Sub-Saharan African communities.
8. Use existing and new networks to broker support from strategic partners and community providers.
9. Maintain continuity of care for individuals moving out of the area by ensuring planned and coordinated transitions.
10. Hold cases for a minimum of 4–6 weeks following a service transition to provide stability and ensure successful engagement with new services.

About You:

• You are committed to supporting people with lived experience of rough sleeping and substance misuse.
• You bring experience of engaging individuals with complex and multiple needs and approach challenges with persistence and empathy.
• You have knowledge of one or more of the following areas: homelessness, mental health, substance misuse, or the criminal justice system.
• You take a trauma-informed, person-centred approach, recognising that flexibility and curiosity are key to building trust.
• You are an attentive listener who adapts to individual needs and provides support in a compassionate and respectful manner.
• You are culturally aware and committed to inclusive practices that reach diverse and marginalised communities.
• You value collaborative working and are proactive in building strong partnerships across sectors to provide joined-up care.

What We Offer:

• 25 days of annual leave (plus bank holidays), increasing annually for first five years.
• A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.
• Participation in a contributory pension scheme.
• A wide range of benefits, including discounts for shopping, cinema, holidays, and more.
• A warm and supportive team environment.
• Extensive training, career development, and progression opportunities.
• Refer a Friend Scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more hereSkilled Worker visa: Overview - GOV.UK (www.gov.uk)

Ready to Begin Your Journey with Change Grow Live? Apply today!

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

ILW / OLW /Fringe

Inner London Weighting (£4,133.14)

Interview Date

20/6/2025

Closing Date

15/6/2025

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Fatima Ahmed | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.