Rothercare Response Officer x 3 Posts

Rotherham Metropolitan Borough Council; Rawmarsh; On-site; GBP 28,000 - 29,000; Part time

Job summary

Rothercare Response Officers are sought by Rotherham Metropolitan Borough Council for three posts at the Rawmarsh Joint Service Centre. The roles involve 21 hours per week on a three-shift rota, including weekends and bank holidays.

Training is provided to enable delivery of a 24/7 responsive service for adults in the community. Two fixed-term posts (to Oct 4, 2027) and one permanent post (16 hours) require a compassionate, reliable, customer-focused approach with strong teamwork and the ability

Qualifications

• Understanding of supporting adults with vulnerabilities.
• Strength-based approach to promote independence and dignity.
• Empathy, patience and professionalism in communication.
• Ability to stay calm and make sound decisions in emergencies.
• Works well in a team and builds relationships with partner services.
• Experience in a customer-focused role.

Responsibilities

• Respond to calls and alerts from vulnerable adults via control centre systems, assess risk and decide on the appropriate response.
• Attend customers’ homes as Mobile Responder to check wellbeing and provide practical support.

Skills

Empathy

Communication

Team player

Calm under pressure

Customer-focused

Job description

Job profile for Rothercare Response Officer x 3 Posts

Rothercare Response Officer x 3 Posts

location_on Location Rawmarsh Joint Service Centre

Rawmarsh Joint Service Centre 08/11/2026 Rothercare Response Officer x 3 Posts

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £27,709 - £29,071 Pro Rata Contractual hours 21 Basis Part time Region Rotherham Job category/type Care Date posted 29/10/2026 Job reference REQ24250 Attachments attachment Job Profile Band E.docx attachment Benefits Package.doc

Job description

Directorate: Adult Care, Housing & Public Health

Post 1 & 2: Temporary fixed term to cover maternity leave till 4th October 2027, Part time, 21 hours per week (working across a 7-day, 3-shift rota).

Post 3: Permanent, Part-time, 16 hours per week

Please state clearly on your application form which post(s) you wish to apply for.

Make a difference, every shift.

At Rotherham Metropolitan Borough Council, we believe everyone deserves to feel safe, supported, and able to live independently. Our Rothercare service, part of the Adult Care, Housing & Public Health Directorate, plays a vital role in making this happen — 24 hours a day, 365 days a year.

About Rothercare

We are looking for a compassionate and reliable Rothercare Response Officers who are committed to delivering inclusive, strength‑based support that promotes independence and wellbeing.

Rothercare plays a vital role in providing reassurance, timely responses, and person‑centred support to adults across Rotherham, helping people to feel safe, supported, and confident to live independently.

Rothercare delivers a comprehensive service that combines:

• The installation of assistive equipment
• Emergency monitoring
• A caring, professional response service when people need help most.

For our customers, knowing that help is always just a button press away brings confidence, dignity, and peace of mind.

About the Role

This is a rewarding, fast‑paced and varied role, where no two shifts are the same. You will:

• Be a calm voice at critical moments
  Responding to calls and alerts from vulnerable adults via our control centre systems, listening carefully, assessing risk, and deciding on the appropriate response.
• Provide reassurance in person, when required, attending customers’ homes as a Mobile Responder to check on their wellbeing and offer practical support — for example following a fall or medical alert.

You will receive full training, enabling you to confidently deliver all aspects of this essential service.

Working Pattern

The service operates around the clock, and you will work a 3‑shift rota:

• Day: 6:00am – 1:00pm
• Afternoon: 1:00pm – 8:00pm
• Night: 8:00pm – 6:00am

This includes some weekends and bank holidays, reflecting the continuous nature of the service. Enhancements are payable for weekend, night, and bank holiday working in accordance with the Council's terms and conditions.

About You

You will be someone who:

• Has an understanding of supporting adults with vulnerabilities.
• Works in a strength‑based way, promoting independence and dignity.
• Communicates with empathy, patience, and professionalism.
• Can stay calm, think clearly, and make sound decisions in emergencies.
• Enjoys working as part of a team and building strong relationships with partner services.
• Has experience in a customer‑focused role and takes pride in giving reassurance and support.

Driving Requirement

• A full, valid UK driving licence is essential.
• You must be willing to undertake an RMBC driving assessment.
• You will be required to drive manual and automatic vehicles as part of the role.

Want to Know More?

If you would like an informal conversation about the role, please contact:

• Helen Snell, Assistant Manager, [e-mail] 01709 254864
• Debbie Radford, Assistant Manager, [e-mail] 01709 807161
• Sharon Barker, Team Manager, [e-mail] 01709 254862

If you value kindness, teamwork and making a genuine difference in people’s lives, we would love to hear from you.

This post involves working with adults and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced level. Further information about the Disclosure Scheme and can be found at www.gov.uk/disclosure-barring-service-check

Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website .

Confirmation of appointment is also subject to a medical assessment.

Head Office

Riverside House
Main Street
Rotherham
S60 1AE