Rothercare Response Officer – 24/7 Support & Home Visits

Rotherham Metropolitan Borough Council; Rawmarsh; On-site; GBP 28,000 - 29,000; Part time

Job summary

Rothercare Response Officers are sought by Rotherham Metropolitan Borough Council for three posts at the Rawmarsh Joint Service Centre. The roles involve 21 hours per week on a three-shift rota, including weekends and bank holidays.

Training is provided to enable delivery of a 24/7 responsive service for adults in the community. Two fixed-term posts (to Oct 4, 2027) and one permanent post (16 hours) require a compassionate, reliable, customer-focused approach with strong teamwork and the ability

Qualifications

• Understanding of supporting adults with vulnerabilities.
• Strength-based approach to promote independence and dignity.
• Empathy, patience and professionalism in communication.
• Ability to stay calm and make sound decisions in emergencies.
• Works well in a team and builds relationships with partner services.
• Experience in a customer-focused role.

Responsibilities

• Respond to calls and alerts from vulnerable adults via control centre systems, assess risk and decide on the appropriate response.
• Attend customers’ homes as Mobile Responder to check wellbeing and provide practical support.

Skills

Empathy

Communication

Team player

Calm under pressure

Customer-focused

Job description

Rothercare Response Officers are sought by Rotherham Metropolitan Borough Council for three posts at the Rawmarsh Joint Service Centre. The roles involve 21 hours per week on a three-shift rota, including weekends and bank holidays.

Training is provided to enable delivery of a 24/7 responsive service for adults in the community. Two fixed-term posts (to Oct 4, 2027) and one permanent post (16 hours) require a compassionate, reliable, customer-focused approach with strong teamwork and the ability