Rota Coordinator (Care Scheduler)

Sugarman Health & Wellbeing Limited; Poole; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Bonus Scheme

25 days annual leave

Mentorship from Service Delivery Mgr

Personal Development Plan and Customer

Job summary

Sugarman Health and Wellbeing Limited is seeking a Rota Coordinator (Care Scheduler) in Poole. You will support service delivery by planning rotas that match client needs, recruit and call upon extra care workers when required, and ensure timely communication with service users and carers.

The role includes shift troubleshooting, managing annual leave, and coordinating with carers and clients. The position offers a full-time schedule, a 40-hour work week, and a bonus scheme, with ongoing

Qualifications

• Experience building relationships with care workers.
• Experience coordinating schedules or rotas.

Responsibilities

• Build strong relationships with care workers to meet demand.
• Ensure rotas are emailed to service users and carers in a timely manner.
• Troubleshoot and resolve issues related to shifts.
• Input carer annual leave into the IT system.
• Liaise with carers and clients regarding shift queries.

Skills

Relationship building

Scheduling

Job description

Salary: GBP27000 - GBP29000 per annum + Bonus Scheme

Office Location: Poole, BH17 7FJ
Contract:Full-time 40 hours per week

Office Hours:Monday to Friday 0800 - 1700

Sector:Health and Social Care (Complex Care)

About the role

As a Rota Coordinator (Care Scheduler) you will support the effective operation of our service delivery offering, ensuring we have a stable team of caring and professional workers who can be relied upon to meet demand. You will ensure rotas are planned and managed to ensure the level of care supports the client’s needs.

Benefits of working for Sugarman Health and Wellbeing:

• Bonus Scheme
• 25 days of annual leave per year, plus birthday and bank holidays
• Mentorship from our experiencedService Delivery Manager
• Tailored Personal Development Plan, and includes a qualification inCustomer Service

The responsibilities of a Rota Coordinator (Care Scheduler):

Building strong relationships with care workers so you can fulfil demand and call upon extra cover when required

Ensuring rotas are emailed to service users and carers in a timely manner

Troubleshooting and resolving any issues relating to shifts

Inputting all carer annual leave on the IT system

Liaising with carers and clients regarding shift related queries and escalating these where appropriate

Responding efficiently to changes in the care and support packages

Participate in the out of hours on call rota (additional pay)

Joining Sugarman Health and Wellbeing means becoming part of a supportive and purpose-driven team that truly values the impact of quality care.

Sugarman Health and Wellbeing is an equal opportunity employer and welcomes applications from all individuals, regardless of their sex, age, race, sexual orientation, gender reassignment, marital status, civil partnership status, religion, belief, pregnancy and maternity status, or disability.