Roster Clerk

Ford & Stanley Select; Swindon; Presencial; GBP 27.000 - 37.000; Jornada completa

Descripción de la vacante

Ford & Stanley Group is recruiting a Roster Clerk in Swindon to manage driver rosters, allocate resources, and ensure compliance with working time regulations. This on-site role requires strong organisation and calm decision-making in a fast-paced rail operations environment.

You will collaborate with Planning, Control and Depot teams, maintain accurate records, respond to changes, and help deliver a safe, reliable service with effective communication to drivers and stakeholders.

Formación

• Scheduling experience allocating resources or scheduling staff within a regulated or operational environment.
• Transferable industry background in aviation rostering, bus/coach operations, logistics workforce scheduling, healthcare rota management or manufacturing shift planning.
• Strong understanding of working time regulations and policy compliance.
• Highly organised with ability to manage multiple priorities in a fast-moving environment.
• Skilled at resolving scheduling conflicts and adapting to changing operational demands.
• Excellent communication with employees and stakeholders at all levels.
• Attention to detail when maintaining records and Rosters.
• Team player with cross-functional collaboration.
• Calm under pressure in time-critical situations.

Responsabilidades

• Driver allocation in line with requirements and depot needs.
• Create, maintain and update driver rosters reflecting staffing requirements.
• Ensure compliance with working time regulations and local policies.
• Record sickness, annual leave and other absences and adjust resources.
• Respond to planned and unplanned operational changes and disruptions.
• Coordinate with Planning and Control to align resources with the service plan.
• Identify and resolve scheduling conflicts and shortages proactively.
• Communicate roster changes clearly to drivers and stakeholders.
• Maintain roster records and workforce data for reporting.
• Help ensure the depot has resources to deliver services safely and reliably.

Conocimientos

Scheduling Experience

Transferable Industry Background

Compliance Focused

Highly Organised

Problem Solver

Excellent Communicator

Attention to Detail

Team Player

Calm Under Pressure

Descripción del empleo

Roster Clerk | Swindon | £27,415-£36,554 | Permanent

If you're highly organised, enjoy solving problems, and thrive in a fast-paced operational environment, this is an excellent opportunity to play a vital role in keeping rail freight services moving.

A new regional Service Delivery Centre is being established in Swindon, bringing together planning, rostering and control functions to support operations across the South region. Designed to enable faster decision-making, stronger operational oversight and improved service delivery, the centre will play a key role in supporting a safe, efficient and reliable operation.

As a Roster Clerk, you'll sit at the heart of this operation, ensuring the right drivers are in the right place at the right time. You'll be responsible for coordinating driver resources, maintaining accurate rosters, managing availability and responding to operational changes, helping ensure services are delivered safely, efficiently and reliably.

This is far more than a scheduling role. You'll develop strong working relationships with drivers, becoming a trusted point of contact for availability, roster changes and day-to-day operational requirements. Your ability to communicate effectively, negotiate solutions and respond calmly under pressure will be essential in balancing operational demands with workforce needs.

Working closely with Planning, Control and Depot teams, you'll help resolve resource challenges, respond to service changes and ensure the business has the people required to deliver its commitments. Whether you're an experienced Roster Clerk or bring transferable scheduling experience from another operational environment, this role offers the opportunity to become a key contributor within a growing team and make a visible impact from day one.

Roster Clerk Key Responsibilities

• Driver Allocation: Assign work to available drivers in line with operational requirements, competency requirements and depot needs.
• Roster Management: Create, maintain and update driver rosters, ensuring all staffing requirements are accurately reflected.
• Compliance Management: Ensure compliance with working time regulations, rest requirements, company policies and local agreements.
• Absence Management: Record and manage sickness, annual leave and other forms of absence, adjusting resources as required.
• Roster Adjustments: Respond to planned and unplanned operational changes, driver availability issues and short-notice disruptions.
• Resource Coordination: Work closely with Planning and Control teams to ensure driver resources align with the operational service plan.
• Problem Resolution: Identify and resolve resource conflicts, shortages and scheduling challenges in a proactive and efficient manner.
• Stakeholder Communication: Build strong relationships with drivers and operational colleagues, providing clear and timely communication regarding roster changes and resource requirements.
• Record Keeping: Maintain accurate roster records and workforce data to support operational efficiency, compliance and reporting requirements.
• Depot Readiness: Help ensure the depot has the resources required to deliver services safely, legally and reliably.

Ideal Roster Clerk

• Scheduling Experience: Previous experience allocating resources or scheduling staff within a regulated or operational environment.
• Transferable Industry Background: Suitable experience may include aviation crew rostering, bus or coach operations, logistics workforce scheduling, healthcare rota management, manufacturing shift planning or similar resource allocation roles.
• Compliance Focused: Strong understanding of the importance of working time regulations, rest requirements and policy compliance.
• Highly Organised: Able to manage multiple priorities, maintain accuracy and work effectively within a fast-moving operational environment.
• Problem Solver: Skilled at resolving scheduling conflicts, managing resource shortages and adapting to changing operational demands.
• Excellent Communicator: Confident building professional relationships and communicating effectively with employees and operational stakeholders at all levels.
• Attention to Detail: Demonstrates a high level of accuracy when maintaining records, updating rosters and processing workforce information.
• Team Player: Works collaboratively with planning, control and operational teams to support safe and effective service delivery.
• Calm Under Pressure: Comfortable making decisions and managing competing priorities in a time-critical environment.

Location

Swindon (Full-time on-site due to the operational nature of the role).

Monday - Friday, flexible start and finish times are available.

Roster Clerk Salary

• Training Salary: £27,415
• Qualified Salary: £36,554
• Salary progression is dependent upon successful training completion and achievement of role competency standards.

About Ford & Stanley Group

Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floorto boardroom.

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Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civilpartnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

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