Roster Clerk

c2c (Trenitalia c2c Ltd); Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

c2c (Trenitalia c2c Ltd) is seeking a Rostering Assistant to support the management team in creating efficient rosters. This full-time role involves collaborating with various teams to ensure resource allocation aligns with operational needs and compliance standards. Ideal candidates will have a GCSE level education, strong teamwork skills, and knowledge of railway operations.

Qualifications

• Educational background to GCSE level including English and Mathematics.
• Membership in a relevant professional body is a plus.
• Knowledge of c2c and Network Rail operations.

Responsibilities

• Create and manage rosters for operational staff.
• Collaborate with management to meet resource needs.
• Ensure compliance with financial and business parameters.

Skills

Teamwork

Data Analysis

Resource Management

Education

GCSE level or equivalent

Job description

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c2c (Trenitalia c2c Ltd) provided pay range

This range is provided by c2c (Trenitalia c2c Ltd). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Us:

Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.

We are looking for a dedicated and versatile individual to join our team as a Rostering Assistant.

Purpose of the Role:

1. Support the management team by efficiently creating rosters using appropriate technology for station, traincrew, and other operational grades, ensuring resource allocation aligns with competency, availability, and managerial guidance to deliver fully resourced train services and station operations.
2. Ensure rosters are within financial and business parameters, avoiding waste and maximizing productivity within the conditions of service.
3. Provide management reports, analysis, and perform administrative tasks as directed.

Key Accountabilities:

1. Collaborate with train planning, operational, and station management teams to understand resource needs and impacts on rosters.
2. Build weekly rosters in accordance with agreements and employee conditions of service.
3. Process leave, sickness, managerial requests, and absences within agreements and conditions.
4. Escalate resource unavailability issues early to prevent service disruptions.
5. Provide accurate payroll information reflecting hours worked to minimize errors and fraud.
6. Maintain compliance with GDPR and uphold employee confidentiality.
7. Update Rest Day Working and Overtime counts to ensure fair allocation.
8. Arrange contingent contractor resources as appropriate within agreements and conditions.

Skills and Qualifications Needed:

1. Educational background to GCSE level or equivalent, including English and Mathematics at least GCSE Grade C.
2. Strong team player with the ability to collaborate and support managerial objectives.
3. Thorough knowledge of c2c and Network Rail operations, geography, train plans, manning agreements, and customer metrics.
4. Ability to analyze data accurately using industry-recognized systems and technology.
5. Membership in a relevant professional body, e.g., Chartered Institution of Railway Operators.

Seniority level

Associate

Employment type

Full-time

Job function

Strategy/Planning and Administrative

Industries

Rail Transportation