Room Service Waiter/ess

Six Senses London; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Global career development

Hotel discounts

Complimentary nights

Family leave policies

Pension & life cover

Wellbeing programs

Job summary

Six Senses London is seeking an In Room Dining Waiter to uphold our standards of hospitality and guest experience. You will support the In Room Dining Manager in delivering seamless room service, ensuring accuracy in orders, billing and presentation across luxury guest rooms.

You will need strong knowledge of F&B terms, wine service, and menu offerings, with a guest-first attitude and the ability to work collaboratively with different teams to maintain Six Senses’ service levels.

Qualifications

• Fluent in English and able to communicate clearly with guests and colleagues.
• Familiar with Food and Beverage terminology, service practices and hygiene standards.
• Understanding of wine service and menu knowledge is preferred.

Responsibilities

• Assist in coordinating amenity deliveries and doorknob procedures as part of In Room Dining.
• Support Minibar team with collection, sanitation and filling of glass water bottles.
• Answer outlet telephone courteously and according to standards.
• Handle cashiering and guest billing; operate POS system and generate reports.
• Deliver food orders to guest rooms following internal standards and LQA guidelines.
• Know menu offerings, ingredients, and presentation; use appropriate glassware and tableware.

Skills

English fluency

Food & beverage terminology

Wine service

Guest communication

Education

High school diploma or equivalent

Hospitality diploma/degree preferred

Tools

POS system

Job description

As In Room Dining Waiter, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

As In Room Dining Waiter, I will support the In Room Dining Manager and assume responsibility for the efficient operation in the following:

• Assist in the coordination of amenity deliveries and doorknob procedures.
• Support the Minibar team with collection, sanitation and filling of glass water bottles.
• Answer outlet telephone courteously and efficiently as specified in department's standards.
• Handle cashiering function, guest billing control as well as point of sale system and reporting.
• Perform food order delivery to guest room following internal and LQA standards.
• Be familiar with preparation, ingredients, and presentation of menu offerings.
• Use the appropriate glassware and tableware for the different orders.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Strictly adhere to LQA standards and guest comments.

What's in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package - Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year - Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development - Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts - Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses - Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave - Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection - Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing - Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans - Helping you get to work in a more affordable and sustainable way.
• Medicash Plan - Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities - Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App - 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of In Room Dining Waiter, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year's experience in a similar operational role. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a In Room Dining Waiter at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.