Room Service Waiter

Firmdale Hotels; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group is looking for a Room Service Waiter at the Charlotte Street Hotel in London. This role involves delivering exceptional service by taking and managing guest orders in a fast-paced environment. The ideal candidate should possess strong organizational skills and a passion for delivering outstanding customer service. The position offers excellent career development opportunities along with various perks and flexibility in shifts.

Benefits

Discounts & Perks Platform

Wage Stream access

Paid overtime

Flexibility in shifts

Uniform and meals provided

Award-winning training

Free English lessons

Paid volunteering day

Social events and team activities

Qualifications

• Must be able to work well in a busy environment.
• Passion for hospitality essential.
• Experience in customer service is advantageous.

Responsibilities

• Taking guest orders and making recommendations.
• Delivering food promptly to guests.
• Providing excellent service to enhance guest experience.

Skills

Attention to detail

Customer service

Organizational skills

Communication skills

Ability to work under pressure

Teamwork

Job description

We have an exciting opportunity for a Room Service Waiter to join our highly successful team at the Charlotte Street Hotel. We are seeking someone passionate about hospitality who works well in a busy environment. Your main responsibilities will include taking guest orders, making recommendations, delivering food, and providing prompt and effective service.

What We Offer:

• Competitive hourly rate - ££ per hour inclusive of service charge
• Discounts & Perks Platform
• Wage Stream – An employee app to access wages before payday
• Paid overtime
• Flexibility in shifts
• No split shifts
• Cycle to work scheme
• Uniform and meals provided
• Uniforms dry cleaned
• Discounted personal dry cleaning
• Social events, wellbeing, and team activities
• Award-winning training and career development opportunities
• Fully funded English lessons
• One paid volunteering day per year
• Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club, overnight stay)
• And much more!

What You Need:

• Ability to work under pressure
• Excellent attention to detail
• Passion for delivering excellent customer service
• Organizational and communication skills
• Ability to work well within a team

Why Join Firmdale Hotels?

Firmdale Hotels is an award-winning international group comprising 10 luxury hotels and 8 bars and restaurants in London and New York.

We have been recognized by the hospitality industry for our outstanding work. Some recent awards include:

• Best Employer Award at The Cateys 2017 & 2020; Number One in The Caterer Best Places to Work in Hospitality
• Manager of the Year - Laura Sharpe, Cateys 2018
• Hotel of the Year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, all applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage.