Room service waiter

W Hotel; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

W Hotel is seeking an In Room Dining Waiter to deliver exceptional service and create memorable guest experiences. With responsibilities ranging from food delivery to managing guest requests, this full-time role emphasizes teamwork and customer satisfaction in a fast-paced environment.

Qualifications

• Possess a good command of English.
• Experience in food and beverage service.
• Passion for the hospitality industry.

Responsibilities

• Deliver food and beverages to guests' rooms with a personal touch.
• Set up and deliver orders following hotel policies.
• Respond to customer needs and handle complaints effectively.

Skills

Customer service skills

Organisational skills

Team player attitude

Ability to remain calm under pressure

Job description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Key Attributes

• Possess a good command of English.
• An excellent verbal manner and proven customer service skills.
• Good knowledge or experience of the hospitality industry.
• Good organisation skills with an attention to detail.
• A team player with a flexible & positive attitude.
• Hardworking and consistent.

Desirable Attributes

• Previous experience in food and beverage.
• Previous experience using Micros system.
• Ability to demonstrate experience in complaint handling.
• Passion for the hospitality industry.
• Ability to work in a fast-paced environment & remain calm under pressure.
• Previous brand experience or knowledge.

Main Scope of Role

As an In Room Dining Waiter, your main responsibilities include delivering food and beverages to guests' rooms, creating memorable experiences, establishing personal connections, and adding a personal touch. You will work closely with Whatever Whenever, Events, MixBAR, and Lounge to achieve outstanding service quality through teamwork. You will also handle individual WOW moments, personal requests, and be responsible for delivering guest amenities according to brand standards.

Main Duties & Responsibilities

• Set up and deliver all food and beverage orders following property guidelines, procedures, and policies.
• Provide exceptional service to ensure customer satisfaction.
• Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation standards.
• Set up and deliver VIP amenities.
• Service all meeting rooms according to event orders and policies.
• Complete all shift side work as outlined in hotel policies.
• Respond to customer needs, issues, comments, and problems to ensure quality service and future sales; report all communication to supervisors.
• Perform cash handling responsibilities per company policies.
• Perform other job-related tasks as assigned.

Additional tasks may be required based on business needs and at management's request.

Job Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: AM, PM, Night
• Salary: £12.82 hourly
• Benefits: Plus service charge plus tips

About W Hotel:
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less o