Room Attendant/Turndown

Splendid Hospitality Group; York; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join The Grand, York as a Room Attendant/Turndown and be the heartbeat of our hotel. Embrace a rewarding role in a vibrant environment with opportunities for development, all while providing exceptional service to our guests in a beautiful five-star setting.

Benefits

Fully funded Apprenticeship programmes

Discounts on accommodation, food, and drink

Complimentary meals while on shift

Access to Cycle to Work scheme

Employee Assistance Programme

Qualifications

• Passion for delivering exceptional service.
• Friendly and outgoing personality.
• Ability to work as part of a team.

Responsibilities

• Maintain cleanliness of guest rooms and hotel areas.
• Respond to guest complaints and special requests.
• Comply with health and safety policies.

Skills

Customer service

Teamwork

Attention to detail

Job description

Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” - making it a truly beautiful and inspiring place to work and grow.

Job Description

Room Attendant/Turndown at The Grand, York

Fully flexible hours available, usual shift 0830-1600.

Our Room Attendants are the heartbeat of our hotels, it’s what gives our hotels the ‘wow’ factor. It’s the moment that guests walk into our hotels and are impressed, then enter their bedroom and think ‘wow, this looks wonderful’. To be successful you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team.

What We Offer

The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

• Fully funded and supported Apprenticeship programmes up to level 7
• Supervisory and Management development training programmes, Ignite and Inspire.
• Splendid Family discounts across our group - on accommodation, food and drink.
• Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
• We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
• Discounted local NCP car parking and discount off local First bus travel.
• Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
• Monthly pay day treats and an annual ‘Thank You’ week – full of treats and activities.
• We celebrate our diverse workforce with awareness days and diversity lunches.
• Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
• We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
• Company Pension salary sacrifice scheme.
• Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
• Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
• Fully funded and supported ESOL classes (English for Speakers of Other Languages)
• 12 Mental Health First Aiders onsite to provide signposting and initial support.
• Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
• Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
• No split shifts, 2 days off together.
• Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.

About Us

The Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023’.

Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.

Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.

Role in our Family

Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive.

As a Room Attendant/Turndown, key to your role will be:

• Working in a fast-paced high energy environment maintaining areas within the hotel, including guest rooms, guest corridors, linen rooms and cupboards; replenishing guest supplies and at all times maintaining exceptional service levels
• Ensure all alloted rooms are turned down to The Grand Standard
• Complying with all company health and safety, policies and reporting any maintenance problems, safety hazards, accidents or injuries
• Respond to guest complaints, special requests and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Work as part of a team and communicate with other departments to ensure excellent quality and service.

What Happens Next

Does the Room Attenndant/Turndown role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.