Room Attendant - The Dorchester

The Dorchester; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Dorchester Hotel is seeking a Room Attendant to provide exceptional service and maintain high standards of cleanliness. This role offers opportunities for career advancement through training and apprenticeships, alongside a variety of employee perks including complimentary stays, discounts, and well-being support.

Benefits

Complimentary Stays

50% off food and beverages

Employee perks with pension scheme

Training and Development programs

Referral Bonus of £1000

Access to well-being support

Seasonal ticket loan

Cultural and milestone recognition celebrations

Qualifications

• No specific degree required but previous experience in a 5-star hotel preferred.
• Customer service skills are valued.

Responsibilities

• Responsible for maintaining cleanliness and excellent guest experiences.
• Fulfill special guest requests and ensure room hygiene.
• Shift-based work hours with varying shifts.

Skills

Attention to Detail

Good Communication

Time Management

Energetic

Teamwork

Job description

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Join us
as a Room Attendant at The Dorchester Hotel, recently recognised as one of ‘The
Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year –
London’ at the 2024 AA Hospitality Awards. We continually strive to build and
nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.

We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Room Attendant at The Dorchester Hotel, you will have a unique
opportunity to excel in your field.

You will learn from your fellow Legends and
our award-winning learning academy to achieve the highest standards in craft,
service, and leadership.

What you’ll do

As a Room
Attendant, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service,
  discretion, intuitive, and flexible during their day. This will include eye for
  detail, thoroughness and hygienic, all to ensure our guests receives nothing
  but the best experience.
• Sometimes our guests have special requests
  involving special set-ups, additional supplies, and even special occasions.
  Most of these requests are fulfilled by our Room Attendants.

The items
shared are the essence of a day in the life of a Room Attendant, but we’ll make
sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change.

These
currently set as:

• Monday to Sunday: starting as early as 7am and last shift
  finishes at 18.30pm

What you’ll bring

Essential Skills and Experience

• Attention to Detail - You can notice
  small things and make sure everything looks clean and tidy.
• Good Communication - You can understand
  instructions and ask questions if you are unsure about something.
• Time Management - You can work quickly
  and make sure all rooms are finished on time.
• Energetic - You are comfortable with
  moving around, lifting, and being on your feet for most of the day.
• Teamwork - You can work well with other
  staff members and help when needed.

Preferred Skills

• Previous Experience - If you have worked
  as a room attendant in a 5 star hotel before
• Customer Service Skills - You can be
  polite and friendly if you meet guests.
• Organizational Skills - You can keep
  track of supplies and make sure everything is in the right place.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being
  advice because we care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.