Room Attendant - Full Time

TN United Kingdom; Ballater; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Room Attendant, where your dedication to cleanliness and guest satisfaction will shine. In this role, you will ensure that guest rooms are impeccably maintained, providing a welcoming environment for all visitors. You will be responsible for managing guest requests, performing cleaning duties, and upholding the highest standards of service. With benefits like free Leisure Club Membership and staff accommodation, this position offers a unique opportunity to grow within a supportive team. If you are passionate about hospitality and thrive in a dynamic environment, this is the perfect role for you.

Benefits

Free Leisure Club Membership

Go Hilton Team Member travel programme

Denplan

Perks at Work

LifeWorks employee programmes

Staff accommodation with ensuite rooms

Qualifications

• Experience in a similar role is advantageous.
• Ability to manage guest requests efficiently.

Responsibilities

• Clean guest bedrooms and bathrooms to high standards.
• Manage guest requests promptly and efficiently.
• Comply with hotel security and health regulations.

Skills

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Ability to work independently

Flexibility

Job description

Job Description

A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.

What will I be doing?

As a Room Attendant, you will be required to manage guest requests and perform the following tasks to the highest standards:

1. Clean guest bedrooms and bathrooms
2. Vacuum rooms and corridors
3. Change and replenish bed linen, towels, and guest amenities in line with company guidelines
4. Undertake regular deep cleaning tasks
5. Restock and maintain trolley on a daily basis
6. Report any missing or damaged items to the Housekeeping Supervisor and ensure they are replaced or repaired to maintain guest satisfaction
7. Ensure all equipment inside and around guest rooms and in work areas is in working condition
8. Be environmentally aware and dispose of waste accordingly
9. Manage guest requests promptly and efficiently
10. Comply with hotel security, fire regulations, and all health and safety legislation
11. Carry out lost property procedures
12. Assist other departments as necessary and maintain good working relationships

Benefits include free Leisure Club Membership, Go Hilton Team Member travel programme (hotel discounts for team members, family, and friends), Denplan, Perks at Work, and LifeWorks employee programmes. Staff accommodation with ensuite rooms is available.

Qualifications

What are we looking for?

A Room Attendant serving the Hilton Grand Vacations Brand should embody the following qualities and skills:

• Positive attitude
• Good communication skills
• Commitment to high levels of customer service
• Excellent grooming standards
• Ability to work independently or in a team
• Flexibility and reliability

Experience in a similar role is advantageous.