Room Attendant (Casual)

Castlebridge Hospitality; Coventry; On-site; Part time

Job summary

An exciting opportunity awaits at a unique boutique hotel in Coventry, where you can express your personality and contribute to a vibrant team. As a Room Attendant, you will play a crucial role in ensuring guest satisfaction by maintaining high cleanliness standards and providing exceptional customer service. This establishment values its staff and offers a range of benefits, including discounted rates for stays and dining, flexible shifts, and a fully funded apprenticeship program. Join a team that celebrates the local culture and provides a memorable experience for every guest.

Benefits

Heavily discounted Staff Room Rates

50% off dining

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Flexible shift patterns

Monthly colleague recognition

Use of Wagestream

Employee Assistance Programme

Qualifications

• Passion for providing excellent customer service and maintaining high cleanliness standards.
• Ability to work under own initiative and handle guest queries professionally.

Responsibilities

• Maintain cleanliness of all rooms and public areas to create a pleasant environment.
• Handle guest queries courteously and report maintenance issues as needed.

Skills

Customer Service

Attention to Detail

Personal Presentation

Proactivity

Education

Experience in Housekeeping

Job description

In the heart of Coventry’s city centre, you’ll find its latest gem, Hotel Indigo Coventry. As you would expect from a new boutique hotel, our 101 bedrooms are contemporary with a traditional twist and reflect the rich historic neighbourhood that Coventry has to offer.

When you step into our carefully designed rooms, you'll immediately feel a sense of tranquillity and it's the perfect place to unwind after a day of exploring the vibrant neighbourhood. Inspired by Coventry, patterns and tones are celebrated throughout. We have three unique room styles starting with The Spinning Wheel which has taken inspiration from the textile and bicycle industry, Motor City where historical and contemporary links can be explored as well as Reimagining & Regeneration where old and new sit side by side as best seen in the iconic cathedral.

Hotel Indigo Coventry is more than just a Hotel though; it’s also the home of Cogs Restaurant which celebrates only the very best artisan craft of the local area, giving guests a unique experience and an authentic taste of the neighbourhood. Enjoy flavour-driven menus and witness the passion as our brigade prepare your meals right before your eyes in our open-concept kitchen.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

The Role:

We’re looking for a Room Attendant to join our team on a casual basis. As part of our Housekeeping Team, your responsibilities include maintaining the cleanliness and good order of all rooms to create a pleasant environment for our guests and our team. In addition, you will perform cleaning and maintenance of all storage areas, public areas and employee areas to the required standard. You will handle any guest queries in a courteous and professional manner and escalate as required, as well as reporting any malfunctioning equipment, damaged furniture or maintenance problems. The guest experience is at the heart of everything we do, so you’ll need to have a passion for providing excellent customer service.

The Ideal Candidate:

We’re looking for an enthusiastic casual Room Attendant with a passion for providing a positive guest experience. Ideally you will also have experience in a similar role, but this is not essential. You’ll need to have excellent personal presentation and a strong work ethic. You will be proactive, able to work under your own initiative and the drive to consistently meet our high standards in terms of cleanliness and brand pillars ensuring our guests have a comfortable stay with us.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.