Receptionist

Stratford International; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Gym discounts

Monthly wellbeing challenges

Room discounts across Marriott portfolio

Training and development opportunities

Experience stay in the hotel

Job summary

Stratford International in Greater London is searching for a proactive Receptionist to enhance guest experiences and ensure high levels of hospitality within our hotel. The ideal candidate will have a minimum of one year experience in a similar role and a passion for exceptional customer service.

You will assist in various hotel operations, manage guest inquiries, and collaborate with the night team to ensure seamless transitions. Join our supportive culture where teamwork and personal growth are greatly valued.

Qualifications

• 1 year experience in a similar role.
• Passionate about offering personal and caring customer service.
• Organized and proactive with attention to detail.

Responsibilities

• Assist in hotel operations ensuring high hospitality levels.
• Manage guest inquiries in the lobby.
• Collaborate in night audit reports.

Skills

Customer service

Organizational skills

Attention to detail

Friendly attitude

Job description

The Stratford is a 145-bedroom design-led hotel set within Manhattan Loft Gardens, a 42-storey skyscraper which also features 248 loft apartments, three sky terraces, two restaurants, three bars and four event rooms. The building is located within walking distance from Stratford International Station and Westfield Shopping Centre.

At The Stratford we do things a little differently, we value authenticity and encourage our team to bring their personality to work.

Teamwork and collaboration are our greatest assets. We work together to create unforgettable experiences for our guests and ourselves. We work hard and play harder! You will often find our teams out socialising together – we truly believe that a friendly workplace is a happier workplace.

We are looking for a proactive and driven Receptionist to join our team.

What you’ll do…

• Assist managers with any help in the overall hotel operations, ensuring that the highest levels of hospitality and service are provided
• Manage the flow of questions and directs guests within the lobby
• Assists in the tracking and resolution of service issues
• Be the point of contact for all guest related questions and challenges
• Collaborate in night audit reports and system updates ready for the day team

What we are looking for…

• 1 year experience in a similar role
• Friendly, approachable, and with a positive attitude at all times
• Passionate about offering personal and caring customer service that will make guests come back for you
• Organised and proactive with a keen eye for detail
• Growth mindset that continuously look for ways to improve our guests and colleagues experience

What’s in it for you…

• Gym discounts and wellness classes
• Monthly wellbeing challenges, trekking activities and sporting events
• Bi-annual theme parties
• Monthly birthday celebrations and ‘have one on us’ team drinks
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
• Freshly cooked food during your shift
• Discounts of up to 50% off in F&B in our hotel
• Room discounts across the Marriott portfolio
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Opportunity to join and participate in our unique GROW academy
• Bike to work scheme
• Season ticket loan
• Experience stay in the hotel to enjoy with a plus one
• Wagestream – offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
• Recommend a friend scheme, giving you the possibility to earn up to £500 for individual referral
• ‘Star of the Month’ and ‘Star of the Year’ awards
• Vitality At Work after 2 years’ service
• A supportive, people-focused culture