Room Attendant

HC Facility Management Limited; Horley; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Paid holidays

Free lunch

On-site training

Pension scheme

Career progression

Apprenticeship

Job summary

HotelCare is seeking a Room Attendant to maintain high cleanliness standards across guest rooms in our nationwide hotel portfolio.

You will work in a fast-paced environment, ensuring rooms meet exacting standards, with responsibilities including linen changes, toiletries restocking, and waste disposal. The role offers flexible hours, on-site training, and career progression opportunities.

Qualifications

• Experience in hospitality preferred, particularly housekeeping or room attendant roles.
• Able to lift, bend, stand for long periods and work flexibly.
• Good communication and customer service skills.
• Committed to cleanliness and safety standards.

Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty bins, and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors.
• Sanitize surfaces and maintain hygiene.
• Report maintenance issues promptly.
• Follow safety protocols and protect guest privacy.
• Provide professional service and respond to guest requests.

Skills

Physical stamina

Teamwork

Time management

Attention to detail

Customer service

Self-motivation

Integrity

Adaptability

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours to suit your lifestyle.
• Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates - access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months' service.
• Recognition, incentives and awards.

Job Overview:

HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

Job Description

Key Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty trash bins and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Promptly report any maintenance issues or damages.
• Follow supervisor instructions and adhere to safety protocols.
• Ensure the security of guest rooms and the privacy of the guests.
• Provide professional and respectful service to guests and respond to their requests promptly.

Person specification

Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A 'Can Do' attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.