Room Attendant

Hotelcare View All Jobs; Lewes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Lunch on duty (site dependant)

Full on-site training

Career progression with Apprenticeship

Job summary

HotelCare is seeking a dedicated hotel housekeeping team member to maintain pristine guest rooms and public areas. You will clean and tidy rooms to exacting standards, change bed linen, restock amenities, and ensure privacy and security for guests.

The role offers permanent, full-time hours with on-site duties and opportunities for training and progression. This position rewards a meticulous, customer-focused professional with a flexible approach to shifts and occupancy levels.

Qualifications

• Experience in a similar housekeeping/room attendant role.
• Able to lift, bend and stand for extended periods.
• Strong time management and organisational skills.

Responsibilities

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty trash and restock amenities.
• Dust furniture and vacuum carpets; clean mirrors.
• Sanitize surfaces for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Report maintenance issues promptly.
• Follow supervisor instructions and safety protocols.
• Ensure security of guest rooms and guest privacy.
• Provide professional and respectful service and respond to requests promptly.

Skills

Hospitality experience

Attention to detail

Customer service

Job description

• Clean and tidy guest rooms to established standards.
• Change bed linens, replace towels, empty trash bins and restock amenities.
• Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
• Sanitize surfaces thoroughly for hygiene maintenance.
• Maintain stock levels of cleaning supplies and toiletries.
• Promptly report any maintenance issues or damages.
• Follow supervisor instructions and adhere to safety protocols.
• Ensure the security of guest rooms and the privacy of the guests.
• Provide professional and respectful service to guests and respond to their requests promptly.

Person specification

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions., Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A 'Can Do' attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.
• Flexibility
• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
• HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
• Up to 28 days paid holidays.
• A permanent job with flexible working hours to suit your lifestyle.
• Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates - access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months' service.
• Recognition, incentives and awards.