Room Attendant

Burlington Hotel; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Full time

Job summary

Burlington Hotel in Newcastle upon Tyne is seeking a dedicated Room Attendant to help maintain five-star standards across bedrooms, bathrooms and public areas.

You will show stamina, attention to detail, and discretion to deliver flawless luxury service, ensuring guest comfort and presentation while upholding health and safety procedures and brand standards.

Join a supportive team where your contribution is valued and opportunities for progression are available.

Qualifications

• Previous housekeeping experience is preferred.
• Ability to follow procedures and brand standards.
• Comfort with working in a luxury hotel environment.

Responsibilities

• ROOM & PUBLIC AREA CLEANLINESS: Make beds to perfection, polish bathrooms, and ensure furnishings shine.
• Replenish toiletries, towels, stationery, and minibar.
• Keep lobbies, corridors, restrooms, lounges, and lifts immaculate.
• Report wear and tear promptly to maintain the scene of perfection.
• GUEST SERVICE & PROFESSIONALISM: Respond to guest requests with promptness and courtesy.
• Stay in character with professionalism and discretion, following procedures and lost-and-found protocols.
• PRESENTATION & BRAND STANDARDS: Prepare rooms to five-star standards with finishing touches.
• Maintain housekeeping trolleys and storage areas in excellent order.
• HEALTH, SAFETY & COMPLIANCE: Follow health & safety protocols, handle chemicals safely, and report hazards.
• PRODUCT & LOCAL KNOWLEDGE: Know hotel services and local attractions to assist guests.

Skills

Attention to detail

Stamina

Discretion

Customer service

Job description

The Role, in Spotlight:

Step onto the grand stage of luxury hospitality!

Our Room Attendants take centre stage in ensuring that every guest bedroom, bathroom, and public area is maintained to the highest standard of cleanliness, comfort, and presentation.

Be part of an amazing team where your contribution is valued, your voice is heard, and your growth is supported!

Key Responsibilities

1. ROOM & PUBLIC AREA CLEANLINESS

• Perform a flawless daily performance: make beds to perfection, polish bathrooms until they gleam, and ensure furnishings and amenities shine in the spotlight.
• Replenish every essential: toiletries, towels, stationery, and minibar.
• Keep lobbies, corridors, restrooms, lounges, and lifts in immaculate condition, offering guests a first impression of elegance and care.
• Keep an eagle eye for wear and tear; report issues swiftly to maintain our scene of perfection.

1. GUEST SERVICE & PROFESSIONALISM

• Respond to guest requests with promptness and courtesy, upholding five-star standards while ensuring privacy, dignity, and security.
• Stay in character with professionalism and discretion, following company procedures and lost-and-found protocols to ensure a flawless performance.

1. PRESENTATION & BRAND STANDARDS

• Prepare every room to five-star standards, from flawless set-up and amenities to those special finishing touches that make the scene unforgettable.
• Keep the production seamless behind the curtain: Report linen, inventory, or damaged items promptly, ensuring the show goes on.
• Maintain housekeeping trolleys and storage areas in excellent order, creating a backstage ready for smooth operations.

1. HEALTH, SAFETY & COMPLIANCE

• Keep the stage safe and sound: Complete all training, follow Health & Safety protocols, handle chemicals and equipment safely, know emergency procedures, and report hazards—so every performance runs without incident.

1. PRODUCT & LOCAL KNOWLEDGE

• Stage the guest experience: Know the ins and outs of hotel services and local attractions, offer helpful guidance, and direct queries to the right team when needed—keeping every act seamless.

The Room Attendant is a star behind the scenes, combining stamina, precision, and discretion to deliver flawless luxury service while enhancing the hotel’s reputation. Flexibility, professionalism, and a positive attitude create unforgettable guest experiences.

The stage is yours. Bring your talent, your professionalism, and your passion, and help us deliver a guest experience that leaves every audience member impressed. Step forward, the spotlight is waiting!