Linen Porter

Burlington Hotel; Newcastle upon Tyne; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Linen Porter at Burlington Hotel will work behind the scenes to ensure linen, towels, and supplies are prepared, delivered, and rotated to uphold luxury standards. You’ll support housekeeping operations and protect guest privacy with discretion and professionalism.

This role requires stamina and attention to detail, with responsibilities spanning linen management, room readiness, safety, and efficient use of resources to keep guest rooms sparkling and hotel services running smoothly.

Qualifications

• Demonstrated discretion and professionalism in guest-facing environments.
• Ability to follow procedures and safety protocols.
• Stamina to stand for long periods and lift or move linen.
• Strong organisation and attention to detail.

Responsibilities

• Deliver fresh linen, towels, and supplies to floors with precision and care.
• Collect soiled linen and towels promptly from attendants’ trolleys and collection points.
• Carefully manage and rotate linen to meet luxury standards.
• Ensure room attendants have access to fresh linen and supplies promptly.
• Respond to guest requests with promptness and courtesy, upholding five-star standards.
• Follow safety procedures and reporting protocols for chemicals and equipment.
• Stage the guest experience with knowledge of hotel services and local attractions.
• Maintain a safe backstage area by adhering to Health & Safety protocols.

Skills

Attention to detail

Organisation

Discretion

Stamina

Professionalism

Job description

The Role, in Spotlight:

Step onto the grand stage of luxury hospitality!

As a Linen Porter in our five-star hotel, you take centre stage behind the scenes, ensuring every piece of linen is perfectly prepared, cared for, and delivered. Your attention to detail, organisation, and dedication keep housekeeping operations running seamlessly, allowing guest rooms to sparkle and shine.

Be part of an amazing team where your contribution is valued, your voice is heard, and your growth is supported!

Key Responsibilities

LINEN MANAGEMENT

• Deliver fresh linen, towels, and housekeeping supplies to each floor with precision and care, setting the stage for flawless guest experiences.
• Collect soiled linen and towels promptly from attendants’ trolleys and collection points.
• Carefully manage and rotate all linen, ensuring every piece meets the high standards of our luxury guest experience.

HOUSEKEEPING & CLEANLINESS STANDARDS

• Ensure room attendants have timely access to fresh linen and supplies, keeping every part of the hotel running like a perfectly timed production.
• Respond to guest requests with promptness and courtesy, upholding five-star standards while ensuring privacy, dignity, and security.
• Stay in character with professionalism and discretion, following company procedures and lost-and-found protocols to ensure a flawless performance.

COST CONTROL & RESOURCE MANAGEMENT

• Use and store supplies efficiently, rotate linen with precision, and handle chemicals safely—ensuring every prop and material is performance-ready.
• Minimise waste and maintain order behind the scenes so guests experience seamless luxury without ever seeing the effort.

GUEST SERVICE & HOTEL KNOWLEDGE

• Stage the guest experience: Know the ins and outs of hotel services and local attractions, offer helpful guidance, and direct queries to the right team when needed—keeping every act seamless.

HEALTH & SAFETY, COMPLIANCE & SECURITY

• Keep the stage safe and sound: Complete all training, follow Health & Safety protocols, handle chemicals and equipment safely, know emergency procedures, and report hazards—so every performance runs without incident.

The Linen Porter is a backstage star, combining discretion, stamina, and meticulous attention to detail to support both the guest experience and smooth housekeeping operations. With professionalism, urgency, and respect for guest privacy, they ensure every shift—weekends and holidays included—runs like a flawless performance.

The spotlight is on you. Bring your skill and passion to the performance, and help us craft a guest experience that wows every audience. Step into the light, your moment awaits!