Room Attendant

Aimbridge; Belfast City District; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Hotel discounts

Staff meals on duty

Flexible working

Employee assistance program

Training & leadership development

Staff incentives

Job summary

Aimbridge Hospitality EMEA is seeking a Room Attendant in Belfast to greet guests with care and professionalism. You will clean guest bedrooms and en-suite bathrooms, replenish amenities and ensure linen is laundered. You will follow Health & Safety, COSHH and Fire procedures to protect guests and staff.

Join a team that values guest experience, attention to detail and strong communication with colleagues and guests, with flexible working opportunities and staff benefits available.

Qualifications

• Keen eye for detail to keep rooms and common areas clean and well-maintained.
• Efficient time management to complete rooms within allotted timeframes.
• Strong communication with staff and guests to handle requests and inquiries.
• Passion for delivering exceptional guest experiences and upholding brand standards.

Responsibilities

• Clean guest bedrooms and bathrooms and replenish amenities.
• Ensure linen is laundered and stock levels are maintained.
• Comply with Health & Safety, COSHH, Fire Procedures and Food Handling as required.
• Provide a first-class, enjoyable and comfortable stay for guests.

Skills

Attention to detail

Time management

Communication skills

Guest experience

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities
• Staff meals on duty

A day in the life of…

As a Room Attendant, you will play a key part in providing an exceptional welcome to our Guests ensuring they are looked after and attended to in a timely and professional manner. You will clean guest bedrooms and bathrooms and ensure linen is laundered and amenities are replenished. Complying fully with all regulations relating to Health & Safety, Food Handling, Fire Procedures and COSHH and ensuring that the hotel's reputation for excellent customer service is upheld. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Time management skills: in this busy role, must be able to manage their time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’