Room Attendant

Accor Hotels; London; On-site; GBP 26,000 - 27,000; Full time

Job summary

Accor Hotels is seeking a Room Attendant for their new TRIBE Hotel in London. The role involves cleaning guest rooms and public areas, ensuring high standards of service and maintenance. Candidates should have strong relationship-building skills and thrive in fast-paced environments. This position offers a competitive salary of £12.80 per hour and opportunities for career development.

Benefits

Opportunity for development

Innovative work environment

Part of a passionate team

Qualifications

• Ability to build relationships with colleagues and customers.
• Experience working in a very fast-paced environment.
• Strong leadership and management skills.

Responsibilities

• Responsible for cleaning and servicing guest rooms to brand standards.
• Report maintenance defects in guest rooms and public areas.
• Ensure adherence to Health and Safety standards.

Skills

Relationship Building

Team Leadership

Customer Care

Adaptability

Job description

Company Description

We are looking for a Room Attendant to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022.

Job Description

What you’ll do…

• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• To ensure that all guest rooms adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in public areas and back of house through KnowCross.
• To ensure that all public areas adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
• To oversee the delivery and collection of linen and terry on a daily basis.
• To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• To ensure guest floors are clean and well maintained at all times.
• To assist with other tasks to support the housekeeping team as required.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• To assist in the cleaning of public areas and back of house areas as required.

Qualifications

What we are looking for…

• You have the ability to build relationships with colleagues and customers.
• Experience working in a very fast paced environment.
• You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
• You are a born optimist, who always put our guests, colleagues, and communities first.
• You are your authentic self.
• You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Additional Information

• What's in it for you...

• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• £12.80 per hour and plenty of opportunity for development.
• We look forward to welcoming you to ourTRIBE!