Room Attendant

Accor Hotels; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in London is seeking a Room Attendant to ensure guest rooms and public areas are clean and well-maintained. The role involves reporting maintenance issues, adhering to health and safety standards, and providing excellent customer care. Competitive salary, benefits, and opportunities for career progression are offered.

Benefits

28 days holidays including bank holidays

Health cash plan supporting physical and mental wellbeing

Retail and hospitality discounts

Free night at The Hoxton and a meal for two upon starting

Discounts across the Ennismore family

Opportunities for career progression

Training programs and learning academies

Team social events and bi-annual parties

Qualifications

• Ability to build good relationships with colleagues and guests.
• Commitment to high standards of cleanliness.

Responsibilities

• Responsible for cleaning and servicing guest rooms.
• Report maintenance defects and ensure adherence to brand standards.
• Maintain cleanliness in public areas and assist with housekeeping tasks.

Skills

Strong verbal and written communication skills

Attention to detail

Job description

Company Description

We are looking for a Room Attendant to join the team at The Hoxton, Shoreditch.

The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.

Job Description

What you'll do...

• Responsible for cleaning and servicing guest rooms, ensuring they meet brand standards and are well presented and maintained.
• Report maintenance defects in guest rooms and on guest floors via KnowCross.
• Ensure all guest rooms adhere to brand standards and quality audit standards.
• Clean and service public areas to brand standards, maintaining presentation and cleanliness.
• Report maintenance issues in public areas and back of house through KnowCross.
• Maintain cleanliness and standards in exterior areas, including guest entrances and loading bays.
• Oversee daily linen delivery and collection.
• Stock linen and housekeeping supplies on guest floors and in stores, keeping storage areas clean and organized.
• Keep guest floors clean and well maintained.
• Assist with other housekeeping tasks as needed.
• Adhere to health and safety standards, reporting breaches to the Head Housekeeper.
• Handle cleaning materials correctly, complying with COSHH regulations.
• Attend all required training sessions.
• Maintain a positive, friendly attitude and provide excellent customer care.
• Assist in cleaning public and back of house areas as required.

Qualifications

What we're looking for...

• Strong verbal and written communication skills.
• Ability to build good relationships with colleagues and guests.
• Attention to detail and commitment to high standards of cleanliness.

Additional Information

What's in it for you...

• Competitive salary of up to £14 per hour.
• 28 days holidays (including bank holidays), pension, and life insurance.
• Health cash plan supporting physical and mental wellbeing.
• Confidential hotline and mental health first aiders for support.
• Retail and hospitality discounts through our partners.
• Free night at The Hoxton and a meal for two upon starting.
• Free shift meals.
• Discounts across the Ennismore family.
• Annual free night at The Hoxton and milestones bonuses.
• Opportunities for career progression within a global brand.
• Training programs and learning academies.
• Extra time off for volunteering.
• Team social events and bi-annual parties.
• Enhanced family leave options.
• Diversity and inclusion events throughout the year.