Room Attendant

Accor Hotels; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Accor Hotels seeks a dedicated housekeeper for their Birmingham location. In this role, you will ensure a pristine environment for guests by maintaining cleanliness in rooms and public areas while adhering to brand standards. Candidates are expected to have a background in luxury hotels, excellent communication skills, and a positive, flexible attitude towards challenges.

Qualifications

• Previous housekeeping experience in a luxury hotel environment is preferred.
• Proficiency in English; additional languages beneficial.

Responsibilities

• Clean and maintain guest rooms and public areas to brand standards.
• Report maintenance defects and ensure compliance with Health and Safety standards.
• Provide exceptional customer care and assist the housekeeping team.

Skills

Communication

Organisational skills

Problem-solving

Attention to detail

Physical fitness

Flexibility

Efficiency

Positive attitude

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Clean and maintain guest rooms, public areas, and exterior areas to brand standards, ensuring they are well-presented at all times.
• Report maintenance defects in guest rooms, public areas, and back of house through KnowCross.
• Adhere to all brand standards and quality audit standards throughout the hotel.
• Ensure compliance with Health and Safety standards when handling cleaning materials.
• Provide exceptional customer care, maintaining a friendly and helpful attitude even when faced with challenges.
• Assist with other tasks to support the housekeeping team as required.
• Attend all required training sessions and continuously improve your skills and knowledge.

Qualifications

• Previous housekeeping experience in a luxury hotel environment is preferred
• Excellent communication and organisational skills, with good problem-solving abilities
• Physical fitness to stand, lift, push and pull for extended periods
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of proper cleaning techniques and safe handling of chemicals
• Proficiency in English; additional languages beneficial
• Ability to work efficiently in a fast-paced environment, managing multiple tasks
• Positive attitude and adaptability to challenging situations