Room Attendant

Focus Hotels Management Limited; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel in Shrewsbury is seeking a Room Attendant to provide exceptional guest experiences. Responsibilities include cleaning and servicing rooms to meet high standards, addressing guest needs, and collaborating with other departments. Ideal candidates are flexible, reliable, and detail-oriented. Competitive salary and benefits are offered.

Benefits

Competitive salary

Excellent ongoing support, training and development

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates for friends and family

Incentives and rewards

Meals on duty

Qualifications

• Independent, organized way of working.
• Passion for the profession.
• Reliability and endurance.

Responsibilities

• Clean and service assigned rooms according to established standards.
• Greet and acknowledge guests to deliver a great customer experience.
• Notify Supervisor when service is complete for room readiness.

Skills

Flexibility

Teamwork

Motivation

Attention to detail

Job description

Who are we
Albrighton Hall Hotel & Spa, a member of Radisson Individuals is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.

Role Responsibilities
It’s the moment that guests walk into the Hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. You’ll deliver a great guest experience by creating memorable experiences for our guests. As a Room Attendant you’ll clean and service guest rooms so everything is spotless and prepared for guests.

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc., coffee/tea maker, cups, glasses, silverware, etc.
• Handle and store chemicals in line with hotel regulations and company policies.
• Greet and acknowledge guests wherever possible to deliver a great customer experience.
• Notify your Supervisor when service is complete so rooms may be sold or occupied.
• Report any guest requests or room maintenance requirements immediately.
• Respond to guest complaints, special requests and take action to ensure guest satisfaction.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping,
• Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role. Wear safety protection equipment as provided.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects and may have turndown duties.
• Any other tasks as assigned by your Line Manager.

Key Requirements

• Flexible and team-minded
• Willingness to work in shifts and on the weekend
• Reliability, endurance and high motivation
• Independent, organized way of working
• Passion for the profession
• Accurate work with a view for details

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty