Housekeeping Team Member

Aimbridge; Birmingham; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts

Training & career development

Flexible working

Staff parking

Employee assistance program

Job summary

Aimbridge Hospitality EMEA is seeking a Housekeeping Team Member to deliver an exceptional welcome to guests and maintain spotless guest rooms and public areas. You will clean rooms, replenish amenities, and ensure linens are laundered while adhering to safety procedures and brand expectations.

Join a team that values attention to detail, time management, and strong communication, with opportunities for development and staff benefits as part of Aimbridge’s industry-leading program.

Qualifications

• Attention to detail is essential to keep guest rooms and public areas clean and well-maintained.
• Strong time management helps complete room cleanings within shift timelines.
• Clear communication with colleagues and guests is important for smooth operations.
• A passion for delivering exceptional guest experiences and upholding brand standards.

Responsibilities

• Clean guest bedrooms and bathrooms to high cleanliness standards.
• Launder linen and replenish amenities for a comfortable guest stay.
• Adhere to Health & Safety, Food Handling, Fire Procedures and COSHH regulations.
• Support the hotel’s service standards, ensuring guests have a first-class experience.

Skills

Attention to detail

Time management

Communication skills

Guest experience focus

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking whilst at work

A day in the life of…

As a Housekeeping Team Member, you will play a key part in providing an exceptional welcome to our Guests ensuring they are looked after and attended to in a timely and professional manner. You will clean guest bedrooms and bathrooms and ensure linen is laundered and amenities are replenished. Complying fully with all regulations relating to Health & Safety, Food Handling, Fire Procedures and COSHH and ensuring that the hotel's reputation for excellent customer service is upheld. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Time management skills: in this busy role, must be able to manage their time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’