Room Attendant

HC Facility Management Limited; Bath; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in hotel support services is seeking Room Attendants to maintain cleanliness and enhance guest satisfaction. The role requires attention to detail, strong time management, and the ability to work flexibly in a fast-paced environment. Join a dynamic team dedicated to excellence in service.

Benefits

Daily complimentary lunch

Double pay for selected bank holidays

Participation in staff events

Career progression opportunities

Full training

Recognition and incentives

Up to 28 days paid holiday

Paid overtime

Qualifications

• Preferred experience in housekeeping or room attendant roles.
• Physical ability to lift, bend, and stand for extended periods.

Responsibilities

• Cleaning rooms, bathrooms, making beds, and replenishing supplies.
• Being friendly and helpful with customers and team members.
• Reporting any room damage to supervisors.

Skills

Attention to detail

Time management

Customer service

Adaptability

Self-motivation

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including:

• A daily complimentary lunch.
• Double pay for selected bank holidays.
• Participation in staff events.
• Career progression opportunities.
• Full training.
• Recognition and incentives.
• Up to 28 days paid holiday.
• Paid overtime.

Job Overview:
HotelCare is committed to excellence in all that we do, and our Room Attendants are integral to upholding impeccable cleanliness standards and enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

Job Description

Key Responsibilities

• Cleaning rooms, bathrooms, making beds, and replenishing linen and guest supplies.
• Being friendly, approachable, and helpful with customers and team members.
• Working to deadlines.
• Attending team meetings and sharing ideas.
• Attention to detail, reporting any room damage to supervisors.
• Flexibility to perform other duties as required.
• The ability to work a variety of shifts including weekends, days, afternoons, evenings, and bank holidays.
• Awareness of all Health and Safety procedures within the hotel, including the use of cleaning chemicals.

Person Specification

Experience

• Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and Knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritize and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those previously notified) and carry out additional reasonable tasks to meet the needs of the Company and clients.