Rolls-Royce Workshop Controller

Sytner Group Limited; Sunninghill; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

33 days Holiday

Maternity/Paternity Pay

Career Development

Long Service Recognition

Car Schemes

High Street Discounts

Gym Discounts

Cycle to work

Volunteering day

Job summary

Sytner Group Limited is seeking a Workshop Controller to lead our Aftersales workshop at Rolls-Royce Motor Cars Sunningdale. You will set tempo, priorities and standards, ensuring every vehicle receives expert care and a superb customer experience.

You will manage a team of skilled technicians, coordinate daily workflow with Service Advisors and maintain progress against promises, while upholding Rolls-Royce standards of quality and service.

Qualifications

• Experience as Workshop Controller or similar in a premium automotive environment.
• Proven leadership of technicians and workshop teams.
• Ability to balance workload, quality and client commitments.

Responsibilities

• Lead and motivate a team of technicians to achieve top results.
• Plan and control daily workshop workload and resources.
• Allocate work to the right technician and track progress.
• Maintain visibility of vehicles and ensure timely completion.
• Ensure repairs and servicing meet high technical standards.

Skills

Leadership

Organisational skills

Technical understanding

Prioritisation

Clear communication

Attention to detail

People development

Job description

As Workshop Controller, you will be at the heart of our Aftersales operation, taking responsibility for the effective flow of work through the workshop and providing clear, confident leadership to our team of technicians. This is about far more than allocating jobs. You will set the tempo and standards within the workshop, ensuring that every motor car receives the time, expertise and attention it deserves, while maintaining an efficient and commercially successful operation. Working closely with our Service Advisors, Parts team and Aftersales management, you will ensure that everyone is working towards the same goal: an exceptional result for every client, every time.

• Lead, support and motivate a team of skilled technicians, creating an environment where people take pride in producing their very best work.
• Plan and control the daily workshop workload, balancing technician capability, efficiency, productivity and client commitments.
• Allocate work intelligently, ensuring the right technician is assigned to the right task.
• Maintain visibility of every vehicle throughout its workshop journey and proactively manage progress against promised completion times.
• Ensure repairs, servicing and diagnostic work are completed to the exacting technical and quality standards expected of a luxury marque.
• Work closely with Service Advisors to provide accurate and timely updates, enabling them to deliver an effortless experience to our clients.
• Identify potential delays or challenges early and take ownership of finding the right solution.
• Drive workshop productivity and efficiency without ever compromising quality.
• Champion a culture of attention to detail, accountability and continuous improvement.
• Ensure manufacturer processes, health and safety requirements and workshop standards are consistently maintained.

The Standard We Expect Our clients have chosen one of the world's most prestigious motor car marques, and their expectations naturally reflect that. For that reason, we are looking for someone who understands that "good enough" is not the standard. You will be someone who notices the details others might miss. Someone who remains composed when the workshop is busy, communicates clearly when priorities change and takes genuine pride in seeing a team deliver an outstanding result. You will understand that workshop performance isn't measured purely by hours sold or vehicles completed. It is also measured by the quality of the work, the confidence of our clients and our ability to deliver on the promises we make.

You will ideally have previous experience as a Workshop Controller, Senior Technician, Technical Team Leader or similar role within a premium automotive environment. More importantly, you will bring:

• Strong leadership and organisational skills.
• Excellent technical understanding and workshop awareness.
• The ability to manage multiple priorities in a demanding environment.
• A calm, decisive and solutions-focused approach.
• Strong communication skills across both technical and customer-facing teams.
• A genuine commitment to quality and attention to detail.
• The ability to develop technicians and bring the best out of the people around you.
• An understanding that efficiency and exceptional quality should complement one another, not compete., Exceptional motor cars deserve exceptional care. If you have the leadership, technical understanding and attention to detail to uphold that standard, we would be delighted to hear from you.

At Rolls-Royce Motor Cars Sunningdale, our clients expect more than technical excellence. They expect meticulous attention to detail, effortless service and the reassurance that their motor car is being cared for by people who understand what the Rolls-Royce name represents.

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work