Rolls-Royce Aftersales Manager

Land Rover; Sunningdale; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 27 days

Company Car

Maternity, Paternity and Adoption Pay

Private Medical Insurance

Long Service recognition every 5 years

Discounted Car Schemes

Career Development

Enhanced Pension Entitlement

Volunteering day

Job summary

Rolls-Royce Motor Cars Sunningdale is seeking an Aftersales Manager to lead the commercial performance and day-to-day operations of the Aftersales division, including parts, labour hours, MOT, lubricants, tyres and Bodyshop.

You will drive revenue, deliver exceptional client experiences, set high standards for your team, and align with Sytner’s premium service ethos.

Qualifications

• Previous experience in a similar role within the motor industry is essential.
• Strong technical knowledge and leadership skills to drive a team.
• Operational excellence with a strategic mindset and customer-first focus.

Responsibilities

• Lead the Aftersales operation, including parts, labour hours, MOT, lubricants and tyres.
• Drive commercial performance and maximise revenue opportunities.
• Set high service standards and develop the team to deliver exceptional client experiences.

Skills

Leadership

Automotive industry knowledge

Strategic mindset

High-pressure environment

Job description

About the role

As Aftersales Manager at Rolls-Royce Motor Cars Sunningdale, you will take responsibility for the commercial performance and day-to-day leadership of our Aftersales operation, encompassing the sale of parts, labour hours, MOT, lubricants, tyres, subcontracted sales and Bodyshop.

This is a key leadership position with a clear focus on driving financial success, maximising every appropriate revenue opportunity and ensuring the department consistently delivers against its operational and commercial objectives.

Equally important is the experience we provide to every Rolls-Royce client. The expectations associated with the marque extend far beyond traditional automotive customer service, requiring an exceptional level of attention, discretion and personalisation at every stage of the ownership journey. You will lead from the front, setting uncompromising standards for your team and ensuring every client interaction reflects the higher-touch, effortless and truly exceptional experience expected of Rolls-Royce Motor Cars.

About you

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.

You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 27 days plus bank holidays
• Company Car
• Industry-leading Maternity, Paternity and Adoption Pay
• Private Medical Insurance
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• Career Development
• Enhanced Pension Entitlement
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.