Audi Aftersales Consultant

Land Rover; Llandudno Junction; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity Pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Gym memberships discount

Cycle to work scheme

Volunteer time off

Job summary

Sytner Group is looking for an energetic Aftersales customer service advisor to manage service booking calls and ensure a smooth customer journey across our UK network.

You will schedule appointments, drive bookings via multiple platforms, and support service staff at the reception while maintaining clear communication and accurate updates throughout the process.

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail and a customer-focused approach.
• A background in customer service, ideally in a busy or call-handling environment.
• Experience with Kerridge would be an advantage (but not essential).

Responsibilities

• Managing inbound and outbound service booking calls and ensuring a professional journey for customers.
• Driving high-quality bookings via Motability, 1link, online booking systems and digital enquiries.
• Supporting Service Advisors and Hosts in the reception area.
• Handling pre-calls, customer updates, invoicing and post-visit feedback.
• Assisting with Fast Track Programmes and maintaining contact throughout the workshop visit.
• Supporting the dealership with telephony processes.

Skills

Organisational skills

Customer focus

Customer service experience

Kerridge experience

Tools

Kerridge

Job description

About the role

You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.

Your day-to-day will include:

• Managing service leads generated through the myAudi app and connected car technologies
• Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre-calls, customer updates, invoicing, and post-visit feedback
• Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

Why join us?

This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.

This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi.

About you:

• Strong organisational and administrative skills
• Excellent attention to detail and a customer-focused approach
• A background in customer service, ideally in a busy or call-handling environment
• Experience with Kerridge would be an advantage (but not essential)

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.