Rolex Showroom Manager

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate Showroom Managers for their new flagship boutique on Bond Street. This role involves leading a high-performing team, optimizing client interactions, and ensuring compliance with luxury brand standards. The ideal candidate will have significant retail management experience, a strong focus on client relationships, and a commitment to delivering exceptional service. Join a prestigious company that values diversity and offers a range of benefits, ensuring a rewarding and inclusive work environment.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Significant experience in a Senior Retail Management role within a luxury brand.
• Proven ability to build and maintain client relationships.

Responsibilities

• Establish a client-centric strategy for exceptional customer experience.
• Coach and support the team to meet client experience expectations.

Skills

Senior Retail Management

Team Development

Client Relationship Management

Commercial Focus

CRM System Experience

Job description

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In preparation for a Spring 2025 opening of The New Rolex Boutique on London's iconic Bond Street, The Watches of Switzerland Group is seeking to recruit 3 showroom managers to support the leadership of the showroom.

The history of Rolex is inextricably linked to London, where the company was founded in 1905 by Hans Wilsdorf, making this new flagship location even more significant.

Position Overview

The new Showroom Managers will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion, and intimacy with the brand. The showroom will have extensive Sales and After-Sales areas, including an accredited service centre and a space dedicated to Rolex Certified Pre-owned.

Key Accountabilities:

• Establish a client-centric strategy to ensure the highest level of customer experience is executed at all times.
• Coach and support the team, ensuring client experience expectations are always met.
• Optimize hospitality to create unique and memorable client interactions.
• Develop strong and meaningful relationships with clients.
• Manage, support, and motivate the team.
• Play an active role on the sales floor to lead by example and ensure a welcoming environment in the boutique.
• Identify efficiencies and enhance best practices.
• Ensure compliance with all Watches of Switzerland and Rolex procedures.
• Collaborate with the senior management team to recruit, retain, and develop talent.
• Execute development plans for each employee within your team.
• Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.

Role Requirements/Attributes

• Significant experience in a Senior Retail Management role, ideally within a premium/luxury brand.
• Experience in managing and developing a high-performing team.
• Passionate about retail and delivering an exceptional client experience.
• Proven ability to build and maintain client relationships.
• Commercially focused.
• Experience working with a CRM system.

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the perfect luxury timepiece for our clients is what makes us tick, and we strive to make our showrooms and the service within them extraordinary. Our experts are available in our showrooms for everything from finding the ideal watch to showcasing some of the latest pieces from prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel, and more.

The Watches of Switzerland Group is a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We are the UK's leading luxury watch retailer, with a significant presence in the US and a complementary jewelry offering. We have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling, plus seven e-commerce websites.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our highly trained and motivated staff committed to delivering exceptional client experiences and building inclusive teams.

Our clients appreciate our exceptional service, expertise, and approachability. They are at the heart of everything we do – we aim to wow our clients and make every interaction memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.