ROI-Driven Client Success Manager

SKAI Brasil; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A growing digital marketing firm in Greater London is seeking a Client Success Manager to enhance client satisfaction and drive retention. The role involves training clients on the Skai Omnichannel platform, providing technical support, and collaborating with team members. Ideal candidates will have 2+ years of experience in client services or digital marketing, and possess strong project management and communication skills. This position offers a hybrid work model, blending office and remote work.

Qualifications

• 2+ years experience in client services or digital marketing campaign management.
• Ability to thrive in a fast-paced environment with tight deadlines.
• Experience collaborating with a team both locally and virtually.

Responsibilities

• Drive client retention and satisfaction.
• Provide training and technical support to clients.
• Assist clients with implementation and usage of the Skai platform.

Skills

Project management skills

Communication skills

Technical credentials

Understanding of advanced marketing analytics

Detailed client audits

Tools

Microsoft Excel

HTML

JavaScript

Job description

A growing digital marketing firm in Greater London is seeking a Client Success Manager to enhance client satisfaction and drive retention. The role involves training clients on the Skai Omnichannel platform, providing technical support, and collaborating with team members. Ideal candidates will have 2+ years of experience in client services or digital marketing, and possess strong project management and communication skills. This position offers a hybrid work model, blending office and remote work.