Roadside Rescue Patrol – Norwich

The AA; Norwich; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

23 days annual leave

Worksave pension scheme

Free AA breakdown membership

Discounts on AA products

Life assurance

Learning & development

Employee assistance programme

Job summary

The AA is seeking a Roadside Rescue Mechanic in the UK. You’ll work independently across varied locations, diagnose faults on the roadside, and restore customers’ journeys with clear communication and technical know‑how.

We guarantee year 1 earnings of £40,270 with OTE up to £60,000 for top performers, plus benefits such as pension contributions, member discounts, life assurance and 24/7 support programmes.

Qualifications

• NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• Full category B driving licence, with 6 points or less
• Confidence using new technology and adaptable to provided tools
• Flexibility to work shift patterns including evenings, weekends and Bank Holidays

Responsibilities

• Starting and finishing on your driveway paid from the moment you get in your van to the moment you get home.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Using your technical knowledge and clear communication to help ensure a positive customer experience.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations

Skills

Technical knowledge

Clear communication

Education

NVQ3 in Vehicle Maintenance and Repair

Job description

Feel like your current job's going nowhere fast? Shift gears with The AA.

Our commitment to you: Guaranteed year 1 earnings of £40,270 inclusive of allowances with OTE up to £60,000 based on top performers

Shifts:

As a patrol you will work on average 40 hour week with a variety of shift pattern options available. You have the flexibility to choose a schedule that best suits your personal and professional needs. The number of rest days you enjoy each year, as well as the length of your shifts will vary based on the shift pattern you select.

As our Roadside Rescue Mechanic, you'll go the extra mile for our members. Anything can happen whilst driving, but we are the AA and we get everyone back on the road safely so the show can go on. More importantly you'll be the friendly face of the UK's largest motoring organisation. To our members, you're the superhero. Ready for anything, you'll be there for them, anytime, anywhere and in any weather. You'll get their day moving again, forging confidence for drivers now and for the future.

What will I be doing?

• Starting and finishing on your driveway paid from the moment you get in your van to the moment you get home.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Using your technical knowledge and clear communication to help ensure a positive customer experience.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.

What do I need?

• NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• It's essential that you have a full category B driving licence, with 6 points or less
• Confidence using and adapting to new technology we'll provide the tools, you bring the curiosity.
• Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don't stick to a schedule.

Additional Information

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• Each year, choose your standby hours preferences to suit your lifestyle and work life balance
• 23 days annual leave (increases with service) + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We're proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you're encouraged to be yourself, thrive in your role and feel like you truly belong.

Guaranteed year 1 earnings include applicable location allowance and a £2,000 sign-on bonus in eligible locations. OTE includes standby hours payment, performance incentive and overtime earnings and is dependent on performance and hours worked.