Roadside Assist Patrol - Norwich

The AA; Norwich; Presencial; GBP 32.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days annual leave

Pension scheme

Free breakdown membership from Day 1

Product discounts

Life assurance

Learning & development

Employee assistance programme

Descripción de la vacante

The AA is seeking a Roadside Assist Mechanic to join our UK team. You will work on average 40 hours per week, with flexible shift patterns and the guarantee of year 1 earnings of £32,230 inclusive of allowances, plus potential OTE up to £43,500 based on performance.

You’ll be the friendly face of the UK’s largest motoring organisation, assisting members wherever they are, in all weather, and delivering timely, confident roadside support.

Formación

• NVQ2 in Vehicle Maintenance and Repair or equivalent qualifications with relevant experience
• Full UK driving licence (Category B) with 6 points or less
• Flexibility to work shifts including evenings, weekends and Bank Holidays

Responsabilidades

• Starting and finishing on your driveway, paid from entry to home
• Working independently across varied locations and conditions
• Using technical knowledge and clear communication to ensure a positive customer experience
• Solving roadside issues on the spot with a calm approach

Conocimientos

Clear communication

Technical knowledge

Problem solving

Customer service

Educación

NVQ2 in Vehicle Maintenance and Repair

Descripción del empleo

Feel like your current job’s going nowhere fast? Shift gears with The AA.

Our commitment to you

Guaranteed year 1 earnings of £32,230 inclusive of allowances with OTE up to £43,500 based on top performers

Shifts: As a patrol you will work on average 40 hour week with a variety of shift pattern options available, you have the flexibility to choose a schedule that best suits your personal and professional needs. The number of rest days you enjoy each year, as well as the length of your shifts will vary based on the shift pattern you select.

As our Roadside Assist Mechanic, you’ll go the extra mile for our members. Anything can happen whilst driving, but we are the AA and we get everyone back on the road safely so the show can go on. More importantly you’ll be the friendly face of the UK’s largest motoring organisation. To our members, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again, forging confidence for drivers now and for the future.

What will I be doing?

• Starting and finishing on your driveway paid from the moment you get in your van to the moment you get home.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Using your technical knowledge and clear communication to help ensure a positive customer experience.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.

What do I need?

• NVQ2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• It’s essential that you have a full category B driving licence, with 6 points or less
• Confidence using and adapting to new technology we’ll provide the tools, you bring the curiosity.
• Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Each year, choose your standby hours preferences to suit your lifestyle and work life balance
• 23 days annual leave (increases with service) + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you’re encouraged to be yourself, thrive in your role and feel like you truly belong.

Guaranteed year 1 earnings include applicable location allowance and a £2,000 sign-on bonus in eligible locations. OTE includes standby hours payment, performance incentive and overtime earnings and is dependent on performance and hours worked.