Roadside Assist Patrol – Norwich

The AA; Norwich; Vor Ort; GBP 32.000 - 44.000; Vollzeit

Benefits dieser Stelle

23 days' annual leave

Pension scheme with employer contrib

AA breakdown membership from day 1

Discounts on AA products

Life assurance

Learning and development opportunities

Employee Assistance Programme

24/7 remote GP service

Sign-on bonus of £2,000 (whereeligible

Zusammenfassung

The AA is seeking a Patrol to join our nationwide team. You will start each shift from your driveway and be paid for time from entry to exit, working independently across diverse locations while remaining part of a supportive team.

Your technical knowledge and clear communication will drive positive customer experiences on the roadside. We look for a full category B driving licence with minimal points, NVQ2 in Vehicle Maintenance & Repair (or equivalent), and a willingness to adapt to shift

Qualifikationen

• Proven communication and problem-solving abilities.
• Ability to work independently in varied locations and conditions.
• Team-oriented while delivering a high level of customer service.

Aufgaben

• Start and finish from the driveway, compensated from entry to exit.
• Work independently across varied locations while contributing to a supportive team.
• Use technical knowledge and clear communication to ensure positive customer experiences.
• Resolve roadside issues on the spot using technical skills and calm approach.

Kenntnisse

Communication skills

Problem solving

Teamwork

Ausbildung

NVQ2 in Vehicle Maintenance and Repair

Full Category B driving licence

Jobbeschreibung

Company Description

Feel like your current job’s going nowhere fast? Shift gears with The AA.

Our commitment to you

Guaranteed year 1 earnings of £32,230 inclusive of allowances with OTE up to £43,500 based on top performers.

Shifts

As a patrol you will work on average 40 hour week with a variety of shift pattern options available, you have the flexibility to choose a schedule that best suits your personal and professional needs. The number of rest days you enjoy each year, as well as the length of your shifts will vary based on the shift pattern you select.

What will I be doing?

• Starting and finishing on your driveway paid from the moment you get in your van to the moment you get home.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Using your technical knowledge and clear communication to help ensure a positive customer experience.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.

What do I need?

• NVQ2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• It’s essential that you have a full category B driving licence, with 6 points or less
• Confidence using and adapting to new technology we’ll provide the tools, you bring the curiosity.
• Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.

Additional Information

• Each year, choose your standby hours preferences to suit your lifestyle and work life balance
• 23 days annual leave (increases with service) + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you’re encouraged to be yourself, thrive in your role and feel like you truly belong.

Guaranteed year 1 earnings include applicable location allowance and a £2,000 sign-on bonus in eligible locations. OTE includes standby hours payment, performance incentive and overtime earnings and is dependent on performance and hours worked.