Road Service Technician

SERVICE HERO CONSULTING LLC; Carlisle; On-site; GBP 10,000 - 40,000; Full time

Job description

Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

100% Employee Owned Company

Medical, dental and vision insurance plans

100% company paid short term and long term disability coverage

401(k) Plan with company match

Company paid life insurance with optional additional coverage

Paid holidays and Paid Time Off (PTO)

Professional work environment

The Road Service Technician is responsible for troubleshooting, diagnosing and repairing lift equipment, as well as performing all assigned planned maintenance (PM) on customer equipment as well as recommending service as needed. The Road Service Technician will be responsible for a company-owned service van and will be required to maintain the van and parts inventory it contains.

Essential Job Functions

Identifying the general mechanical failure based on customer concern and testing

Completing the appropriate repairs in the safest and most efficient manner, then testing the equipment to ensure it is working properly

Driving to and from locations (i.e. customer sites, parts pickups, etc.) to address on-site needs of customers

Maintaining company van by performing regular service work such as oil, tire and brake changes as well as ensuring overall cleanliness

Maintaining accurate inventory requirements by submitting proper documentation to the appropriate work order, noting the parts and coordinating with the parts department to retrieve replacements as needed

Completing each item on PM checklist, making sure all safety decals are legible and operator/safety manuals are present and legible

Making necessary repairs (with customer approval) and other basic maintenance as needed

Processing the necessary documentation at the completion of each job, ensuring all parts are accounted for, time is properly documented and each repair is itemized

Submitting completed documentation to the Service Coordinator in a timely fashion

Other duties as assigned

Required Qualifications:

Must be over the age of 18

High school diploma or Technical Degree in automotive field or equivalent field

A minimum of three (3) years of relevant mechanical, electrical and hydraulic experience

Must have a valid driver’s license and good driving record

Preferred Qualifications:

Experience working on automotive or industrial equipment

Critical thinking and problem solving skills

Ability to work independently

Good organizational, time management and customer service skills

Ability to work accurately and meet deadlines

High level of professionalism and the ability to follow up

Positive and friendly attitude toward customers and fellow team members

Ability to follow directions both written and verbally

Ability to use electronic devices for document submission

Basic computer skills

Ability to remain calm in stressful situations

Working Conditions

Physical requirements necessary include: constant standing, walking, stooping, kneeling, crouching and crawling, with infrequent opportunities to sit.

Must be able to lift or exert force up to 50 pounds with occasional need to lift or exert force in excess of 100 pounds

Wearing steel or composite toe shoes or boots during work hours are a requirement of this position

Ability to work in wet or humid conditions as well as extreme cold or heat

Occasionally may be required to perform work in the evenings or on weekends

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