Road Logistics Customer Care Operations Specialist

Kuehne + Nagel AS; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading logistics company as a key member of the Control Tower team at East Midlands Gateway. You will coordinate transport services, manage customer relationships, and ensure efficient logistics operations. Enjoy a rewarding role with benefits including a pension plan and employee assistance programs.

Benefits

Participation in contributory pension plan

Route 2 Rewards scheme

Employee assistance program with 24/7 support

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to work independently and as part of a team.
• Willingness to work shifts from 7 am to 7 pm.

Responsibilities

• Coordinate transport services and create cost-effective transport plans.
• Manage transport requests and ensure on-time deliveries.
• Provide support for logistics queries and maintain customer relationships.

Skills

Communication

Customer Service

Initiative

Teamwork

Job description

Do you have a passion for road logistics? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact. Join us in our East Midlands Gateway office.

Your Role

You will execute first-class services (e.g., transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) at East Midlands Gateway as an integral part of the Control Tower team. You will learn in-depth about the role, services, and processes through involvement, system testing, and creation of work instructions.

Your Responsibilities

1. Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activities.
2. Schedule and create cost-effective transport plans, making optimum use of the own fleet of vehicles versus sub-contractor haulage where possible.
3. Agree with logistics service providers to ensure on-time pick-up and delivery services in full.
4. Select transport modes and logistics service providers, considering the agreed selection parameters.
5. Manage ad-hoc transport requests and adjustments.
6. Manage driver routes and schedules with the supplier to maximise productivity and control costs.
7. Be the first line of support for logistics queries.
8. Respond constructively to customer requests to develop a proactive relationship, creating a positive approach and minimising disruption to business.

Your Skills and Experiences

1. Excellent communication and interpersonal skills, both written and verbal.
2. Strong customer service focus.
3. Able to use own initiative and work independently as well as part of a team.
4. Ability to work in shifts covering 8 hours from 7 am until 7 pm.

Good Reasons to Join

If you would like to become a valued member of our team, we will ensure that you are rewarded for your commitment and expertise. Benefits include participation in the contributory Kuehne + Nagel pension plan, our Route 2 Rewards scheme offering discounts, recognition, and a wellbeing center. We also provide an employee assistance program with 24/7 GP, legal, and financial advice, plus mental health counselling. As a Gold Covenant holder, we are a forces-friendly employer recognizing the skills and value service leavers bring to our organization.