Road Freight Agent

Expeditors; Stretford; On-site; GBP 28,000 - 45,000; Full time

Job summary

Expeditors in the United Kingdom is seeking a Logistics Operations Coordinator to ensure smooth freight process flow, accurate data entry into our operational system, and timely Track and Trace of Transcon shipments. You will interact with customers to arrange TRANSCON shipments and support billing processes with suppliers and clients.

The role emphasizes compliance with local and international regulations, continuous improvement of processes, and maintaining relationships with suppliers.

Qualifications

• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Effective interpersonal skills, including listening and clear communication to obtain positive results.
• Hazardous materials certification (preferred).
• Global Logistics Industry knowledge.
• Basic local regulatory knowledge for compliance.

Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon Files and reporting
• Use export Transcon Workflow on daily basis
• Ensure accurate and timely client and vendors billing.
• Ensure delivery of freight and timely clearance when applicable
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company's procedures
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Basic local regulatory knowledge for compliance

Skills

Proactive

Organizational skills

Interpersonal skills

Communication skills

Excel

Word

Customer service

Hazardous materials certification

Tools

Excel

Word

Job description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon Files and reporting
• Use export Transcon Workflow on daily basis
• Ensure accurate and timely client and vendors billing.
• Ensure delivery of freight and timely clearance when applicable
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company's procedures
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge
• Hazardous materials certification (preferred)
• Skills:
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word)
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
• Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
• 18,000 trained professionals
• 250+ locations worldwide
• Globally unified system