RLO for Social Housing Decarbonisation (Temp→Perm)

Skilled Careers; Cricklade; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Temp-to-Perm pathway

Job summary

Skilled Careers is seeking an experienced Resident Liaison Officer (RLO) to support a major SHDF retrofit rollout from our Swindon base. You will engage residents, coordinate access with site teams, and help manage vulnerability assessments while maintaining clear records and communications across patches in Hampshire, Dorset, Wiltshire, Berkshire and Buckinghamshire.

This role offers a temp-to-perm pathway with an initial November 2026 start, competitive hourly rates, and long-term project

Qualifications

• Proven RLO experience in social housing, planned maintenance, or retrofit schemes.
• Retrofit/SHDF familiarity advantageous.
• Full UK Driving Licence and access to a vehicle.
• Strong interpersonal and customer care skills.

Responsibilities

• Resident Engagement & Communication: be the first point of contact for tenants and explain planned retrofit works.
• Access Management: schedule and maintain tenant access for survey teams and installation crews.
• Vulnerability & Needs Assessment: identify vulnerable residents and arrange tailored support.
• Complaint Resolution & Aftercare: handle inquiries and post-installation surveys.
• Site Administration: maintain daily logs and site reports.

Skills

RLO Experience

SHDF/Decarbonisation

Driving Licence

Tenant Liaison

Communication Skills

Job description

Skilled Careers is seeking an experienced Resident Liaison Officer (RLO) to support a major SHDF retrofit rollout from our Swindon base. You will engage residents, coordinate access with site teams, and help manage vulnerability assessments while maintaining clear records and communications across patches in Hampshire, Dorset, Wiltshire, Berkshire and Buckinghamshire.

This role offers a temp-to-perm pathway with an initial November 2026 start, competitive hourly rates, and long-term project