ITSM Service Manager: Incident, Change & Release Lead

HKEX Group; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

HKEX Group in London seeks an IT Service Management professional to lead capacity planning and change orchestration for trading applications. You will work with IT leadership, LME business, and Change Managers to prioritise releases and maintain robust monitoring and alerting.

You will bring ITIL expertise in incident, problem, change and release management within a financial services or exchange environment, define SLAs, and collaborate with service providers to ensure reliable, high‑volume

Qualifications

• ITIL-qualified or strong demonstrable experience in ITIL environments.
• Experience in incident, problem, change and release management in financial services.
• Understanding of real-time market data and high-volume trading systems.
• Experience in Exchange/ Clearing House environments is a plus.
• Ability to define SLAs and service procedures for an application support environment.

Responsibilities

• Collaborate with IT service providers and leadership to prioritise changes and maintenance releases.
• Support implementation and maintenance of application monitoring and alerting.
• Coordinate with LME Business and IT Change Managers to schedule and prioritise change requests.

Skills

ITIL framework

Change & Release Management

Incident & Problem Management

Real-time market data

Stakeholder management

Capacity planning

Tools

Monitoring tools

Alerting systems

Job description

HKEX Group in London seeks an IT Service Management professional to lead capacity planning and change orchestration for trading applications. You will work with IT leadership, LME business, and Change Managers to prioritise releases and maintain robust monitoring and alerting.

You will bring ITIL expertise in incident, problem, change and release management within a financial services or exchange environment, define SLAs, and collaborate with service providers to ensure reliable, high‑volume