Risk, Assurance and Sustainability Administrator

bpha; Bedford; On-site; GBP 25,000 - 30,000; Full time

Job summary

bpha is a leading Housing Association based in Bedford, offering a 12-month fixed-term, full-time role as Risk, Assurance and Sustainability Administrator.

The position focuses on managing Housing Ombudsman Service enquiries, supporting the risk portfolio including health and safety, and reviewing key controls to provide assurance on compliance. It suits someone who is highly organised, communicative, discreet, and eager to learn new systems.

Qualifications

• Proficient in MS Word, Excel and Outlook.
• Strong communication and relationship-building abilities.
• Excellent organisational skills with ability to prioritise tasks.
• Attention to detail and reliability.
• Discretion and ability to handle confidential information.
• Enthusiastic, flexible and quick to learn new systems.

Responsibilities

• Assisting with compiling information to support the Housing Ombudsman Service enquiries.
• Acknowledging and allocating complaints.
• Organising team meetings, preparing documents and supporting follow up actions.
• Coordinating shared inboxes and handling colleague enquiries.
• Updating systems and records to ensure information is current and accurate.
• Collating documents and producing simple reports.
• Monitoring action logs and supporting colleagues with system queries.
• Helping with general administrative support wherever it's needed.

Skills

MS Word

MS Excel

Outlook

Communication

Organisational skills

Attention to detail

Discretion

Learning agility

Job description

Risk, Assurance and Sustainability Administrator
£27,247.50 pa
Bedford, 12-month Fixed-Term Contract, Full Time

We're currently looking for a proactive and detail focused Administrator to support an internally focused team, responsible for managing Housing Ombudsman Service enquiries and the complaints process, bpha's risk portfolio, including health and safety, as well as supporting the business by carrying out reviews on our key controls and processes and providing assurance on compliance

If you enjoy keeping things organised, helping colleagues, and working with systems and information, this could be a great next step for you.

What you'll be doing

• Assisting with compiling information to support the Housing Ombudsman Service enquiries.
• Acknowledging and allocating complaints.
• Organising team meetings, preparing documents and supporting follow up actions.
• Coordinating shared inboxes and handling colleague enquiries.
• Updating systems and records to ensure information is current and accurate.
• Collating documents and producing simple reports.
• Monitoring action logs and supporting colleagues with system queries.
• Helping with general administrative support wherever it's needed.

What you'll bring

• Comfortable using Microsoft Word, Excel and Outlook.
• Great at communicating and building positive working relationships
• Highly organised, with the ability to prioritise tasks effectively.
• Detail oriented, accurate and reliable.
• Discreet, trustworthy and able to handle confidential information.
• Enthusiastic, flexible and eager to learn new systems and processes.

Helpful experience includes

• Working in a customer focused environment.
• Using systems or software to analyse information and produce reports.
• Working as part of a team

Why join us?

You’ll be part of a collaborative, welcoming team that values responsibility, empathy, teamwork and ambition. This role is perfect for someone who enjoys variety, likes helping others, and takes pride in keeping things running smoothly.

About bpha

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.

Benefits

We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning.

That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/