Rheumatology Patient Navigator

Transformation Unit; Lancaster; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working opportunities

No Smoking Policy

Job summary

Rheumatology Patient Navigator role at University Hospitals of Morecambe Bay NHS Foundation Trust, based at Royal Lancaster Infirmary in Lancaster. You will be the central contact for patients, supporting engagement in surveillance pathways and coordinating tests and appointments to ensure timely care.

You will work closely with the Rheumatology CNS and team, maintaining tracking lists, updating patient RTT progress, and using IT systems effectively.

Qualifications

• NVQ3 in Business Administration or equivalent or relevant experience.
• ECDL or recognised typing qualification or relevant experience.
• GCSE Maths and English or Equivalent.
• Proficient in use of Microsoft Office, specifically Excel.

Responsibilities

• Provide direct support to patients to maintain engagement in surveillance pathways and ensure scans are scheduled.
• Act as central point of contact, signposting to resources and liaising with staff to arrange tests and appointments.
• Maintain and populate tracking lists for nurse-led and consultant clinics and monitor RTT pathway.
• Communicate effectively with patients and the Rheumatology team to support individual needs.
• Predominantly on-site at Royal Lancaster Infirmary.

Skills

IT data entry skills

Education

NVQ3 in Business Administration

ECDL or typing qualification

GCSE Maths and English

Tools

Microsoft Office

Excel

Job description

Employer University Hospitals of Morecambe Bay NHS Foundation Trust Employer type NHS Site Royal Lancaster Infirmary Town Lancaster Salary £28,392 - £31,157 Per annum Salary period Yearly Closing 22/09/2026 23:59

Rheumatology Patient Navigator

NHS AfC: Band 4

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An exciting opportunity has arisen for a crucial admin role as a Pathway Navigator for patients under the care of Rheumatology and will be the central point of contact for the patients; helping to ensure the individual needs of the patient are supported and that care is built around those needs.

Main duties of the job

You will provide direct support for patients to maintain their engagement in the surveillance pathways ensuring that they receive their surveillance scans on schedule. Working closely with the Rheumatology CNS and wider Rheumatology team.

As the central point of contact you will be involved with maintaining both effective communication with and on behalf of the patient, signposting to other resources and information as defined by patient need and liaising with staff and services to ensure tests and appointments are scheduled.

A key element of the role will be to maintain and populate tracking lists for both nurse-led and consultant clinics and to track patients through their RTT pathway, as such, you must have excellent IT and data entry skills.

As this is a central contact point you will be predominantly based on site at Royal Lancaster Infirmary

Working for our organisation

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.

Detailed job description and main responsibilities

For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.

Person specification

Education and Qualifications

• NVQ3 in Business Administration or equivalent or relevant experience
• ECDL or recognised typing qualification or relevant experience
• GCSE Maths and English or Equivalent
• proficient in use of Microsoft office specifically EXCEL

Experience

• Experience of undertaking a range of secretarial duties to include: - Diary management - Typing correspondence - Answering telephone queries - Audio typing
• Knowledge and use of medical terminology
• Experience of using MS Office systems
• Experience of overseeing a small team of staff
• Previous experience as a Secretary in a medical setting including waiting list management
• Experience of using a Patient Database
• Experience of using digital dictation machines and software
• Experience of working with spreadsheets and databases

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this linkhttps://www.uhmb.nhs.uk/uhmbt-pre-onboarding .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.