RF Spectrum Support Engineer: Global Technical Advocate

Motorola Solutions; Cambridge; On-site; GBP 52,000 - 75,000; Full time

Job summary

CRFS (A Motorola Solutions Company) in Cambridge seeks a hands-on Customer Support Engineer to serve as the technical bridge between customers, partners, and internal teams. You will provide first-line support for RFeye systems, diagnosing hardware, software, and network issues while guiding remote troubleshooting and on-site deployments.

You will capture feedback, manage licenses and documentation, and contribute to knowledge bases while maintaining professional communication.

Qualifications

• University degree in Engineering, Physics, CS or equivalent.
• Solid RF fundamentals understanding.
• Knowledge of basic networking principles.
• Familiarity with Linux OS and command-line.

Responsibilities

• Serve as first-line technical contact for global customers and partners.
• Triage RFeye systems: hardware, software, and network configurations.
• Perform remote debugging sessions and technical workshops.
• Escalate unresolved issues with engineering teams.
• Create customer-facing notes and knowledge base content.

Skills

RF fundamentals

Networking concepts

Linux operating systems

Education

University degree in Engineering, Physics, Computer Science

Job description

CRFS (A Motorola Solutions Company) in Cambridge seeks a hands-on Customer Support Engineer to serve as the technical bridge between customers, partners, and internal teams. You will provide first-line support for RFeye systems, diagnosing hardware, software, and network issues while guiding remote troubleshooting and on-site deployments.

You will capture feedback, manage licenses and documentation, and contribute to knowledge bases while maintaining professional communication.