RevOps Analyst

Omniplex Learning; St Albans; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

St Albans office

25 days leave

Private medical insurance

Group life insurance

Birthday off

Job summary

Omniplex Learning is seeking a curious and analytical Revenue Operations Analyst to improve commercial processes from lead through renewal. You will work with the RevOps Lead to translate complex ways of working into clear processes and requirements, support system changes and adoption.

The role offers a hybrid working model with three days in our St Albans office, a competitive salary, private medical insurance and Life Insurance, 25 days annual leave, and team events.

Qualifications

• Strong analytical and problem-solving skills with the ability to ask thoughtful questions before proposing solutions.
• Organised and detail-focused approach to manage multiple actions and priorities.
• Clear written and verbal communication with the knack for simplifying complex information.
• Comfort using digital and AI tools for research, analysis and documentation.
• Exposure to CRMs or other business systems through work, internship, university or projects.
• Interest in using AI and automation to improve team workflows and business problems.

Responsibilities

• Capture current ways of working and create clear current and target process maps.
• Identify gaps and translate them into requirements, user stories and acceptance criteria.
• Document process scenarios across lead, opportunity, order/billing, customer usage and renewal.
• Support testing, record results and flag delivery challenges before go-live.
• Create practical guides and training materials based on user questions and feedback.
• Help maintain an Enablement Hub with self-service learning content.

Skills

Analytical thinking

Problem solving

Communication

Questioning

CRM exposure

AI tools experience

Tools

HubSpot

Salesforce

Outreach

Miro

Jira

Claude

Cognism

Clay

Job description

Who are we?

Who are we?

At Omniplex Learning, our mission is simple - to help organisations unlock their potential through exceptional digital learning, all in one place.
As we continue to scale, we're looking for a curious and analytical Revenue Operations Analyst (RevOps Analyst) to help improve the commercial processes that support our customers from lead through to renewal. Working closely with our RevOps Lead, you'll turn complex ways of working into clear processes and requirements, support the delivery of system changes and help our teams adopt new ways of working successfully.

What will you do?

As our RevOps Analyst, you'll support the design, delivery and adoption of improved commercial processes across the customer lifecycle. You will:

• Capture current ways of working and help create clear current and target process maps.
• Identify gaps between existing and proposed processes, translating them into requirements, user stories and acceptance criteria for our architects and scrum team.
• Document process scenarios across lead and opportunity management, order and billing, customer and usage, and renewal.
• Support business testing, record the results and help identify potential delivery challenges before changes go live.
• Create practical guides and training materials, gathering user questions and feedback to inform future improvements.
• Help maintain agreed process rules and support the development of an Enablement Hub containing self-service learning and adoption content.

Who are we looking for?

You could be a recent graduate looking to start your career in Revenue Operations, or you may already have some experience in Revenue Operations, Sales Operations, Business Analysis or a similar commercial or systems-focused role. Either way, you'll have a genuine interest in how commercial processes and systems work and be keen to develop your experience in this area.

You will bring:

• Strong analytical and problem-solving skills, with the confidence to ask thoughtful questions before proposing solutions.
• An organised and detail-focused approach, with the ability to manage multiple actions and priorities.
• Clear written and verbal communication, with a knack for making complex information easier to understand.
• Confidence using digital and AI tools for research, analysis and documentation.
• Some exposure to CRMs or other business systems, whether through previous work, an internship, university or a personal project.
• An interest in using AI and automation to improve how teams work and solve business problems.
• Experience with tools such as HubSpot, Salesforce, Outreach, Miro, Jira, Claude, Cognism or Clay would be useful, but isn't essential.

What's in it for you?

• A competitive salary reflective of your experience
• Hybrid working model, with 3 days a week based in our office in St Albans
• 25 days annual leave plus bank holidays, and your birthday off
• Inclusive Private Medical Insurance and mental health support
• Group Life Insurance
• Enhanced family friendly policies
• Regular social events and team activities