Revision Process Improvement Manager

Royalmailgroup; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

Royal Mail Group is seeking a Process Improvement Manager to lead transformation initiatives across national operations. The ideal candidate will have strong experience in process improvement, project management, and stakeholder engagement. This is a permanent position offering a competitive salary, annual bonus, and the opportunity to work in a dynamic environment.

Benefits

10% annual bonus potential

25 days annual leave, increasing to 27.5 after 10 years

Qualifications

• Proven experience in project and programme management.
• Strong emotional intelligence and stakeholder engagement skills.
• Demonstrated success in supporting change initiatives.

Responsibilities

• Build partnerships with deployment teams to drive change.
• Collaborate with stakeholders to ensure compliance.
• Coach teams on revision processes and tool usage.

Skills

Analytical skills

Stakeholder engagement

Project management

Education

Degree in relevant field

Job description

Job reference 325413

Revision Process Improvement Manager - National , MS204
10% annual bonus potential with 25 days annual leave, plus bank holidays, increasing to 27.5 days after 10 years service

Permanent , Full time

National role (local office)

For a full job description, please click on the following link:Job Descriptions

Royal Mail is going through one of the most exciting periods in its history, and the Operations team is at the beating heart of the change. We're building a green, optimised network, developing cutting edge supply chain technology, and adapting the most iconic and historic logistics operation in the country to the fast-paced demands of the modern world. There has never been a better time to join us.

About the Role

As a Process Improvement Manager, you’ll report to the Process Improvement Lead and be instrumental in delivering transformation initiatives across our national operations. You’ll act as a subject matter expert, supporting the deployment of strategic changes and coaching regional teams to achieve sustainable performance improvements.

Key Responsibilities:
• Build strong partnerships with deployment teams and operational colleagues to drive change.
• Collaborate with stakeholders to ensure compliance with revision standards and governance.
• Act as a subject matter expert, guiding transformation deployment teams.
• Coach teams on revision processes and optimise tool usage within national agreements.
• Support the deployment of operational solutions aligned with future strategies.
• Equip field teams with the knowledge and skills needed to foster a change-focused culture.

About You

You’re a proactive and strategic thinker with a strong background in process improvement and change management. You bring a collaborative mindset, excellent analytical skills, and the ability to influence stakeholders at all levels.
What You’ll Bring:

• Proven experience in project and programme management.
• Strong emotional intelligence and stakeholder engagement skills.
• Excellent analytical and data interpretation capabilities.
• Demonstrated success in supporting change initiatives and process improvements.
• Deep understanding of operational processes and transformation principles.
• Proficiency in creating impactful presentations and reports for diverse audiences.

You will be based at the office nearest to where you live. With this role there may be an element of travel required but minimal, will have to be flexible and on rare occasions, attend units on other shifts depending on the project requirements to support Transformation deployment etc.

Next Steps

The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 13th July via Teams.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 29th June. Please note, this advert may close early if the appropriate number of applications has been reached.

Job Enquiries: Gurkan Hasan ([e-mail])
Recruitment Enquiries: Paul Walker ([e-mail])

For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.

As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply. You will also need to seek approval from your line manager and may need additional HR approval in place before progressing.

Details of the internal application eligibility criteria can be foundhere

Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).