Revenues Operation Team Leader

Daniel Owen Ltd; London; On-site; Full time

Job summary

A leading company in South East London is seeking a Revenues Operation Team Leader. This role involves managing a team to deliver excellent Council Tax services, ensuring compliance with legislation, and maximizing revenue collection. The ideal candidate will have social housing experience and a commitment to customer service.

Qualifications

• Experience in managing a team and delivering customer-focused services.
• Knowledge of relevant legislation and procedures.

Responsibilities

• Support the Revenues Operation Manager in delivering Council Tax services.
• Manage the team to ensure efficient collection and review services.
• Monitor service outcomes and ensure compliance with legislation.

Skills

Social Housing Experience

Job description

Revenues Operation Team Leader

Location: South East London

Working Days: Monday - Friday

Type: Temporary

Salary: £24.35 per hour

Social Housing Experience Required

Daniel Owen is proud to represent a well-known company based in the South East London area, seeking a highly skilled Revenues Operation Team Leader to join their team.

Main Purpose of the Role:

• Support the Revenues Operation Manager in delivering an excellent, customer-focused, and inclusive front-line Council Tax service.
• Collaborate with the Revenues Operation Manager to ensure a prompt and efficient Council Tax service, including quality assurance, resource planning, and verification of discounts and exemptions. Take swift action to recover debts where inappropriate awards or deception are identified.
• Assist in administering all operational aspects of Council Tax to protect the council's income.

Duties and Responsibilities:

• Adapt service delivery to meet changing community and customer needs.
• Monitor and review service outcomes to ensure objectives are met.
• Plan and coordinate resources to meet operational needs.
• Ensure compliance with statutory legislation, local strategies, and policies.
• Understand the impact of services on other functions.
• Manage the team daily to deliver efficient collection and review services, including conducting team briefings, one-on-one meetings, and appraisals.
• Oversee the digitalisation of Revenues and Benefits post to meet service level agreements.
• Verify the validity of council tax refund requests.
• Collaborate with the team to review procedures in line with legislation and produce clear work instructions for quality service delivery.
• Collect and analyse data to ensure quality and accuracy, monitor KPIs, and identify service improvements.
• Provide advice on complex council tax queries and assist in interpreting legislation. Support training and mentoring as needed.
• Maintain knowledge of relevant legislation, procedures, and technology; pursue personal and professional development.
• Maximise revenue collection, manage discounts, exemptions, and reliefs, and promote welfare benefits and hardship applications.