Local Taxation & Assessment Processing Officer Level 2 (Council Tax)

Wirral Council; Wirral; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Life cover

Hybrid working

Annual leave 28 days

Job summary

Wirral Council is seeking a Local Taxation & Assessment Processing Officer (Level 2) to support Council Tax administration, including billing and collection, within a hybrid working arrangement.

You will join the Revenues and Benefits service to help deliver the council’s change programme with training and mentoring provided. Strong customer focus and teamwork are essential.

Qualifications

• Enthusiastic, highly motivated and customer-focused individuals.
• Strong interpersonal and communication abilities.
• Organised, reliable and committed to providing efficient service.

Responsibilities

• Support end-to-end administration of Council Tax, including billing and collection activities.
• Ensure compliance with relevant legislation and recognised good practice.
• Participate in training and mentoring related to Council Tax (Revenues).
• Contribute to continuous service improvement and delivery of high-quality customer service.

Skills

Customer focus

Interpersonal skills

Communication skills

Job description

Local Taxation & Assessment Processing Officer Level 2 (Council Tax)

• Employer: Wirral Council
• Location: Wirral, Mallory, 2 Alice Ker Square, Hybrid Working
• Contract: Permanent
• Working Pattern: Flexible Hours/Full Time
• Hours: 36 hours per week.
• DBS Check: No
• Closing Date: 22/11/2026 at 23:59
• Reference: FIN/26/349296

Wirral Council is a place where you can genuinely make a difference, guided by strong organisational values that shape everything we do. Our values, ambitious, professional, resident-focused and accountable, act as our organisational DNA, influencing how we work, lead and support one another every day. We take pride in delivering great services, acting with integrity, building positive relationships, and always putting residents first, creating a supportive and inclusive culture where everyone can be the best we can be. With our beautiful surroundings, ambitious future plans, and a commitment to empowering staff to #BeTheDifference, Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

Local Taxation & Assessment Processing Officer Level 2 – Council Tax

About the Role:

The Revenues and Benefits Service has an exciting opportunity to recruit three Local Taxation & Assessment Processing Officers (Level 2). The role involves supporting the end-to-end administration of Council Tax, including billing and collection activities, ensuring compliance with relevant legislation, recognised good practice and related working practices. Specific training and team-level mentoring relating to Council Tax (Revenues) will be provided to support your development and success in the role.

You will join a highly dedicated team and work alongside skilled and committed managers to help deliver the service’s ambitious and exciting change programme. Working in a supportive environment with strong leadership, you will contribute to continuous improvement and the delivery of high-quality services to customers and residents.

We have embraced new ways of working and hybrid working between home and work will be a feature of this role. Your work location will be at 2 Alice Ker Square, Birkenhead, you will be required to commute to this work base for a minimum of 2 days per week. Our technology platform and equipment allow you to connect and collaborate remotely which requires that you have in place good connectivity. This will be discussed during the recruitment process if support is required.

About the Candidate:

We are looking to recruit enthusiastic, highly motivated and customer-focused individuals who can demonstrate excellent interpersonal and communication skills. Successful candidates will be committed to delivering excellent customer service, have a positive and flexible approach to work, and be able to work effectively as part of a team.

You will be keen to learn and develop your knowledge of Council Tax administration, legislation and procedures, making full use of the training and mentoring provided. We are looking for individuals who are organised, reliable and committed to providing an efficient, professional and high-quality service while supporting the team’s objectives and ongoing service improvements.

If your skills, knowledge, or experience looks a little different from those we have identified and you think you can bring value to the role, we would still encourage you to contact us and we will be keen to learn more about you.

For more information or an informal discussion regarding this vacancy, please contact Mike Curran at [e-mail]

We welcome applications from all suitably qualified candidates. For this vacancy, candidates must have an existing right to work in the UK before commencing employment. Skilled Worker visa sponsorship is not available for this post. Eligibility to work in the UK will be verified in the final stages of the selection process.

If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest’s employment and skills team on [e-mail] or contact 0151 644 4500 or 0151 652 4349.

If you’re already a Wirral Council employee, as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing [e-mail]

Working at Wirral

You’ll also want to know what it’s like to work here so, as a start:

Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.

• staff discounts
• enrolment into the local government pension scheme (an excellent defined benefit scheme)
• immediate life cover and ill-health protection
• We have a strong flexible working approach
• hybrid working
• family-friendly employment initiatives
• an annual leave package starting with 28 days leave plus public holidays

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact [e-mail]