Revenues and Benefits Officer

Norwich City Council; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Norwich City Council is seeking motivated Revenues and Benefits Officers to enhance community financial well-being. This role involves assessing Housing Benefits and Council Tax, ensuring compliance, and improving service delivery. Ideal candidates should possess strong detail orientation and organizational skills while contributing to a supportive work environment.

Benefits

Local Government Pension Scheme (LGPS)

Paid holiday entitlement starts at 26 days per annum

Occupational health and employee assistance support

Qualifications

• High level of accuracy and strong organisational skills required.
• Proven literacy and numeracy skills are essential.
• Experience in similar role is desirable but not mandatory.

Responsibilities

• Assess and administer Housing Benefits and Council Tax Reduction.
• Determine eligibility for financial support and process claims.
• Manage a varied caseload and respond to customer enquiries.

Skills

Organisational skills

Communication

Attention to detail

Education

English and Math GCSE grade C or above

IRRV/Customer Service NVQ level 2 or equivalent

Job description

Norwich City Council is seeking 4 motivated and detail-oriented Revenues and Benefits Officers to join our dedicated Revenues and Benefits team. This is a key position within the council, responsible for delivering high-quality, customer-focused services that support the financial wellbeing of our residents and the effective administration of local revenues.

As a Revenues and Benefits Officer, you will play a vital role in the assessment and administration of Housing Benefit, Council Tax Reduction, and Council Tax billing and collection. You will be responsible for determining eligibility for financial support, processing claims accurately and efficiently, and ensuring compliance with all relevant legislation, regulations, and internal policies.

The role requires a high level of accuracy, strong organisational skills, and the ability to communicate clearly and empathetically with a diverse range of customers. You will be expected to manage a varied caseload, respond to enquiries via multiple channels, and work collaboratively with colleagues across the council and external partners.

In addition to day-to-day casework, you will contribute to the continuous improvement of our services by identifying opportunities to streamline processes, enhance customer experience, and support the council’s wider objectives. You may also be required to represent the council at tribunals or court proceedings, where appropriate.

This is an excellent opportunity for an individual who is committed to public service, thrives in a fast-paced environment, and is eager to develop their knowledge and skills in a supportive and professional setting. While previous experience in a similar role is desirable, we welcome applications from candidates with transferable skills and a strong willingness to learn.

Responsibilities

Job Description

Skills Required

Educational Requirements

Qualifications

Essential

• English and Math GCSE grade C or above
• or
• Proven literacy and numeracy skills
• or
• IRRV/Customer Service NVQ level 2 or equivalent
  
  

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support