Revenue Protection Coach

M Group Services Limited; Birmingham; On-site; GBP 35,000 - 43,000; Full time

Job summary

Join M Group Services Limited as part of the Metering team, focused on revenue protection within the energy sector. You'll be responsible for coaching the field team, investigating energy theft, and ensuring installations are safe, all while promoting a strong customer service ethos. Competitive salary packages, training opportunities, and a supportive work environment make this a great opportunity for career growth.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7

Employee assistance programme

Life assurance

Enhanced maternity and paternity leave

Private health care

20 days annual leave plus bank holidays

Qualifications

• Strong customer service background with the ability to remain calm and professional in challenging situations.
• Positive, proactive, solution-oriented mindset.

Responsibilities

• Coaching and supporting field-based workforce in revenue protection.
• Investigating and preventing gas and electricity theft.
• Managing high-risk, escalated revenue protection cases.

Skills

Customer service skills

Negotiation skills

Education

Valid UK driving licence

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.

Want to come and be a part of it?

What will you be doing?

You will be field based, primarily responsible for coaching and supporting a section of the field based workforce .You’ll spend your time working with the Field Managers to prioritise continuous improvements through coaching and development plans that provide appropriate support and that close any skills, knowledge and behavioural gaps and will also be required to support the design, implementation, and operational delivery of business changes.You’ll investigate, detect, and prevent gasand electricity theft in residential and commercial properties. You’llbe responsible formaking sure installationsare made safe and will work with the supplier to agree what further action is to be taken. You'll collect evidence and provide information to the client to decide next steps.

You’ll need to be able to work autonomously also in doing this ensure full co-ordination with other regional teams, and alignment with the strategy of the business.

You will be responsible for managing complex, high risk/high profile and escalated revenue protection cases and will also maintain a presence on daily RP duties with the following responsibilities;

• Help create a leading health and safety culture for the Revenue Protection Unit and SEEKA
• Ensure safety first approach for themselves, their colleagues, and our customers
• Visit Customer premises to investigate suspected instances of abstraction of electric/theft of gas
• Establish facts and show resilience in circumstances where deception may exist
• Visit Customer premises to support debt recovery activities
• Deliver customer service skills – professional, upholding SEEKA’s brand image, showing empathy
• Negotiation outcomes, with ability to communicate the process to the customer
• Use networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers
• Represent SEEKA as a professional witness in Court
• Presenting facts clearly and with confidence
• Proactively manage relationships between SEEKA, other industry organisations and local authorities
• Day to day relationship with Revenue Protection Support Teams

Do you want career progression? Previous experience as a Revenue Protection Coach or in conflict managementwould be useful but not essential in this role all you’ll need is a positive, proactive, and solution-oriented mindset.Are you joining on a single fuel basis?You’llalso be upskilled by the company to become a qualified dual fuel engineer! You’ll get full training on revenue protection and conflict management.

What you’ll bring

• Valid UK driving licence - You must have a full UK licence and have less that 6 points.
• Strong customer service background with the ability to remain calm and professional in challenging situations.
  

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

Salary:

• Single fuel - £35,301 per annum for full time roles (plus London weighting where applicable*)
• Single fuel (3 phase/CT) £36,352 per annum for full time roles (plus London weighting where applicable*)
• Dual Fuel - £40,974 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable*)
• Dual Fuel (3 phase/CT) - £42,025 plus £2k attendance and safety bonus per annum for full time roles (plus London weighting where applicable*)

In addition, this role offers;

• Company van/vehicle and fuel card for business use
• Private health care and health care cash plan for you
• 22 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!
• Standby / Overtime / Call out

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’reresponsibleand go further for our people, clients, communities and the planet
• We’reopenand seek new and better ways of exceeding expectations
• We’retogetherand as one team; the whole is greater than the sum of the parts
• We’reambitiousand embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

. Candidates joining on a single fuel basis will be required to upskill to dual fuel, upskill training will be provided by the company. The salaries stated above apply during the initial training period, and upon full qualification at the dual fuel level, will increase to £40, 974 as outlined below.

*London Weighting where applicable is an additional £3,000 per annum on top of the above rates. London Weighting allowances will only apply to those whose home postcode falls within the M25.

For certain roles, successful candidates will be subject to 3^rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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