Revenue Operations Manager

Topdesk-7; Greater London; On-site; GBP 65,000 - 84,000; Full time

Job summary

TOPdesk is seeking a Revenue Operations lead to serve as the operational right hand to commercial leaders. You will own the forecast cadence, manage pipeline data quality, and partner with regional leaders to hit targets.

The role requires hands-on leadership and a rigorous process mindset to support accurate planning and informed decisions. You will lead 3-4 direct reports, own forecast inputs for annual planning, and drive KPI definitions, enrichment, and CRM hygiene across the EMEA region.

Qualifications

• 3-6 years in Revenue Operations, Sales Operations, GTM Strategy, FP&A.
• Experience owning a forecast trusted by leadership and improving its accuracy.
• Experience working closely with FP&A.
• B2B SaaS or recurring-revenue background with subscription metrics (ARR, NRR, GRR, CAC payback).
• Strong Salesforce reporting skills and advanced Excel modelling.

Responsibilities

• Forecasting and pipeline operations: build and maintain forecast models and dashboards; monitor accuracy and health metrics.
• Lead quality operations: manage enrichment stack, data quality, GDPR compliance across EMEA.
• Reporting and dashboards: own recurring cadence (QBRs, weekly updates) and KPI definitions.

Skills

Forecasting

Pipeline management

Data analysis

CRM hygiene

Salesforce reporting

Tools

Salesforce

Excel modelling

ZoomInfo

Clay

Job description

• Compensation: GBP 5400 - GBP 7000 - monthly

Company Description

TOPdesk is an international software company specializing in service management, employing over 700 people across 8 countries and serving more than 5,000 customers worldwide .What truly sets us apart is our people. They are the heart of our company. Our diverse team comprises individuals from various academic backgrounds, with and without disabilities, and from a multitude of cultural backgrounds. While each team member brings their own expertise, we thrive as a team. We are dedicated to providing exceptional service to our customers.At TOPdesk, we believe in creating an inclusive and supportive work environment where everyone can grow and contribute their best.

Job Description

About the role:

You'll be the operational right hand toTOPdesk'scommercial leaders.The personsales, marketing, and CS leadership trust to tell them where the business stands, what's at risk, and how to hit their numbers. You run the forecast cadence, own theRevOpsrelationship with regional leaders, and make sure your team of 3-4 delivers clean pipeline data and the analyses that feed planning.

This is a role for someone who lives in the numbers, can pressure-test the forecast, and brings enough processrigourto make the operational side run without heroics.The goal is that every commercial leader feels they have aRevOpspartner genuinely invested in helping them hit their targets.

What You'll Personally Own

Stakeholder partnership and commercial support

• Run the weekly, monthly, and quarterly forecast process: facilitate calls with sales leadership, consolidate inputs, and present conclusions, not just data
• Surface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off
• Be the primaryRevOpscontact for regional and segment sales leaders; show up in their forecast calls, understand their targets, and remove operational friction before it becomes a problem
• Own the inputs the VP needs for annual planning, budget conversations, and leadership reviews; partner with Finance and HR on quota-setting, capacity planning, ramp structures, and SPIFs

Lead quality standards

• In partnership with the VP, maintain funnel metrics definitions, thresholds and disqualification criteria alongside marketing, BDR/BDM, AM & CSM leadership
• Own the strategy and vendor decisions for the enrichment and prospecting stack (ZoomInfo, Clay, or equivalent)

Commissions

• Own commission plan logic and maintain plan documentation; partner with theRevOpscommissions analyst on payout calculation and processing
• Primary point of contact for plan questions and disputes; elevate edge cases to VP as needed
• Contribute to the evaluation and eventual implementation of dedicated comp tooling (planned 2027)

What Your Team Executes (3-4 Direct Reports)

Forecasting and pipeline operations

• Build and maintain forecast models; track accuracy over time and embed best practices (coverage ratios, commit vs. best case discipline, stage entry/exit criteria)
• Monitor pipeline health metrics,coverage, conversion, velocity, slippageand maintain early-warning signals for at-risk regions and segments
• Build and maintain attainment dashboards, leaderboards, and gamification tools that reinforce CRM hygiene and forecast submission discipline

Lead quality operations

• Manage the enrichment stack day-to-day: data quality, suppression lists, and GDPR compliance across EMEA markets
• Run regular lead quality reviews; surface ICP drift, coverage gaps, and conversion trends across the funnel

Reporting and dashboards

• Own the recurring reporting cadence (QBRs, monthly business reviews, weekly commercial updates)
• Maintain core KPI definitions and dashboards; produce standard analyses on funnel efficiency and segment performance

Qualifications

• 3-6yearsin Revenue Operations, Sales Operations, GTM Strategy, FP&A
• Previous roles owning a forecast that leadership trusts and improving its accuracy
• Experience working closely with FP&A
• B2B SaaS or recurring-revenue background; deep fluency in subscription metrics (ARR, NRR, GRR, pipeline coverage, win rates, CAC payback)
• Strong Salesforce reporting skills and advanced Excel modelling
• Hands-on leader who enjoys working in the numbers alongside the team